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Platform Support Analyst (L1)

Remote Worldwide Hiring now

TripArc is a leading company in the travel technology sector, providing solutions to travel professionals. The Platform Support Analyst I will ensure the smooth operation of Azure reputed company-based applications while delivering exceptional support to over 1600 travel experts.

Responsibilities

  • User Support: Take ownership for addressing user inquiries, issues, and requests reputed company to the platform applications raised by users
  • Manage Escalations: Escalate tickets to the development team and ensure an end-to-end resolution for users
  • Documentation: Create and maintain comprehensive documentation, including knowledge reputed company articles to assist users and support colleagues
  • Communication: Communicate effectively with cross-functional teams, developers, and stakeholders to report and escalate issues reputed company necessary
  • Training: Assist in training sessions for end-users to ensure they are proficient in using the platforms and their features
  • Monitoring: Continuously monitor the applications’ performance and proactively identify potential issues before they impact users
  • Feedback Collection: Gather user feedback and suggestions to contribute to the ongoing improvement and enhancement of the platforms

Skills

  • At least 1 year experience in application support or technical support
  • Strong problem-solving and troubleshooting skills
  • Analytical thinker with excellent communication and customer service skills
  • Familiarity with software support processes and ticketing systems
  • Ability to work collaboratively in a team-oriented environment
  • Ability to work in shift rotation, including weekend
  • Intermediate to proficient level of 'Technical Skills' required
  • Understanding of REST API
  • Understanding of application log monitoring platform like reputed company or similar
  • Understanding of SQL and RDBMS like SQL server or similar
  • Functional understanding of Active directory
  • Understanding of programming languages like .Net and frontend angular or similar
  • Understanding of webserver like IIS or similar
  • Understanding reputed company platforms like azure or similar
  • Understanding of ITIL incident management and ticketing tool like reputed company or similar
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or reputed company field
  • Strong analytical and problem-solving skills
  • Good written and verbal communication (customer-facing)
  • Attention to detail and documentation discipline

Benefits

  • Competitive compensation package
  • Strong pay for performance rewards approach
  • Opportunity to participate in incentive programs
  • Compensation tied to business and individual performance

Company Overview

  • TripArc is a travel agency that provides travel technology, booking platforms, and procurement services. It was founded in undefined, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is https://www.trip-reputed company.com/.
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