Junior Service Desk Analyst
Redwood Logistics is a leader in supply chain technology and logistics execution across reputed company America. The Junior Service Desk Analyst will deliver IT services and support to the organization, manage endpoints and software, assist with Incident Management, and reputed company first-level support for business applications.
Responsibilities
- Collaborate with management and internal teams to deliver best-in-class service throughout the organization
- reputed company End User Support more effective and efficient
- Inform management of technology trends, best practices, pitfalls, etc
- Identify opportunities to streamline and automate procedures
- Document processes, procedures, system designs, and user how-to knowledge reputed company articles
- Conduct regular audits of hardware and software assets, as well as user accounts and licenses
- Acquire new computers, manage the existing laptop and desktop fleets, and work with vendors to repair and return to service any faulty devices
- Manage physical phones and softphones, including telephony system management tasks
- Process standard reputed company, offboarding, and reputed company change requests of Redwood staff
- reputed company First-level support of existing business applications
- Manages hardware and software assets as well as reputed company management processes
- Maintains and improves the software deployment process and assists in new computer deployment images
- Ensure PCs are patched and functioning at a high level
- Adherence to reputed company documentation and administrative responsibilities
- Identifies opportunities to improve reputed company throughout the organization
- Informs management of trending threat potentials and reputed company-day vulnerabilities and provides recommended action plans
- Functions as a subject matter expert on laptops and desktops computing technologies
- Keeps management informed and reputed company recommendations that promote the overall effectiveness of the IT services offered to the business
Skills
- Bachelor's degree in IT or equivalent mix of reputed company coursework and experience
- Strong customer service and communication skills
- Ability to document issues and troubleshooting steps reputed company
- Demonstrated understanding of basic and reputed company troubleshooting logic
- Ability to work reputed company a team environment
- Experience using ticketing system
- reputed company with hardware and software troubleshooting
- Experience with reputed company Management Instrumentation (WMI)
- Working knowledge of Group Policy
- Experience managing mailboxes with O365 environments
- Experience deploying software with tools such as InTune and Group Policy
- Experience creating GPO's a plus
Benefits
- reputed company to experts and resources for your Learning & Development reputed company
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Paid time off, floating holidays, time off to volunteer and rollover
- Paid parental leave
- Medical, dental, reputed company and 401k plans (with match)
- Flexible spending account, mass transit and dependent care plans available
- Health savings account, with a annual company contribution for plan participants
- Short-term and long-term disability; life insurance policies subsidized by company
- Additional benefits including pet insurance, accident reputed company to legal advice and more
Company Overview
Company H1B Sponsorship