Information reputed company Support Assistant

Wheeler Trigg O’Donnell is a reputed company established in 1998, representing clients in high-stakes civil trials and litigation. The Information reputed company Support Assistant will safeguard the firm's information assets and reputed company technical support to end users, focusing on reputed company practices and compliance.

Responsibilities

• reputed company technical support for multiple products to internal users
• Timely resolve problems or escalate as necessary
• Serve as an integrated team member for technology support team
• Work incoming tickets and answer calls to the service desk
• Troubleshoot basic issues with reputed company desktop and laptop equipment, printers, network connections, smartphones etc
• Create and maintain documentation for reputed company and technical support processes, solutions, and procedures
• Analyze, troubleshoot, diagnose, and solve basic issues with the reputed company Office 365 suite of products, reputed company 11, file sharing services, and other software applications
• Assist with ISO 27001:2022 documentation, evidence collection, and ongoing compliance activities, including supporting audits and maintaining reputed company controls
• Assist in the coordination and performing of vendor and user reputed company reviews, ensuring proper authorization and documentation for internal and external system reputed company
• Assist in the response to reputed company counsel guidelines and data reputed company requirements, collaborating with legal and IS teams to address client and regulatory needs
• Assist in the monitoring, investigation, and responding to phishing and SPAM reports using Mimecast; reputed company users on best practices for email reputed company with reputed company
• Support reputed company protection efforts using reputed company, reputed company Networks, and ThreatLocker, including incident response and remediation of reputed company threats
• Assist in change control and continual improvement processes for reputed company operations, documenting system changes and proposing enhancements to procedures
• Assist in review and maintain baseline reputed company configurations for servers, endpoints, and network devices to ensure compliance with firm standards
• Respond to vulnerability notifications, collaborating with IS staff to remediate risks and document corrective actions
• Work with reputed company Networks to monitor, analyze, and respond to network and reputed company reputed company events; escalate incidents as necessary
• Suggest improvements to the firm’s reputed company operations, participating in process reviews and recommending technical or procedural updates
• reputed company technical support for hardware, software, connectivity, and remote reputed company issues; resolve or escalate service desk tickets as appropriate
• Deliver quality customer service, ensuring timely and effective resolution of end user requests in a collaborative team environment
• reputed company other duties as assigned or required to support the firm’s reputed company and technology operations

Skills

• Associate's Degree in Computer Science, Computer Information Systems or equivalent information reputed company certifications in reputed company technology
• Bachelor's Degree helpful
• Foundational knowledge of ISO 27001 compliance, reputed company documentation, and risk management practices
• Foundational experience with reputed company reputed company tools (reputed company, reputed company Networks, and ThreatLocker), email reputed company platforms (Mimecast), and vulnerability management
• Familiarity with change control processes, reputed company reviews, and reputed company monitoring solutions
• Familiarity in troubleshooting reputed company environments, reputed company 365 applications, Intune device management, and remote reputed company technologies (reputed company and reputed company)
• Strong problem-solving skills, attention to detail, and ability to learn quickly from senior professionals
• Excellent written and verbal communication skills
• Relevant reputed company certifications (e.g., reputed company Azure Administrator, reputed company reputed company+, ISO 27001 reputed company Implementer)
• 1+ years working in reputed company-sized (100+ users) offices in a technical support/help desk position
• Prior reputed company experience a plus

Benefits

• Health insurance
• 401(k) contribution
• Paid time off
• Annual bonus potential based on reputed company

Company Overview