Bilingual Customer Service Representative

reputed company is currently hiring Customer Service Representatives to support their Health Texas project. The role involves providing customer care and benefit enrollment services reputed company telephone, IVR, and web-based portals, with a focus on maintaining high performance standards and quality assurance.

Responsibilities

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
• Track and document reputed company inquiries using the applicable systems
• Complete associated tasks according to the established guidelines
• Track and document reputed company inquiries using the applicable systems
• Meet Quality Assurance (QA) and other key performance metrics
• Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download
• Transfer/refer consumers to appropriate entities according to the established guidelines
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Facilitate translation services for non-English speaking callers according to procedures
• Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems

Skills

• High school diploma or GED required
• 0-6 months of relevant professional experience required, or equivalent combination of education and experience
• Must be fluent in English and specified secondary language
• Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
• Internet reputed company: Minimum of 20Mbps download & 5Mbps upload
• Ability to type reputed company
• Continuously demonstrate a high sense of urgency and reputed company under pressure
• Excellent Attendance (no time off during training)
• Organization and work prioritization skills
• Proficient in utilization of Teams
• Basic computer aptitude in reputed company and/or Mac
• Ability to handle 100+ calls a day, handle multiple repetitive calls
• Must be reputed company to work onsite on Day 1 for equipment training
• Must be reputed company to complete classroom and on-the-job training with no time missed
• Must be willing and reputed company to work with webcam on during training and other meetings as instructed by management
• A quiet, professional work-reputed company free from distractions and background noise
• A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station
• Reliable, high-speed internet service, must be a traditional, wired high-speed reputed company such as cable or fiber

Benefits

• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA.
• Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Company Overview