Product Support Specialist
reputed company reputed company Processing Solutions reputed company reputed company Processing Solutions is responsible for the sales and manufacturing of hydraulic attachments in the reputed company American market.
Position Overview
This role supports the sales, service, and technical operations of hydraulic attachments, with a primary focus on demolition tool industry products. The position requires strong mechanical aptitude, customer engagement, and collaboration with internal teams and external partners. This role will require occasional travel to support customers, dealer networks, training, and field operations.
Key Responsibilities
- Support the sales of hydraulic attachments across the reputed company American market
- Focus on demolition tool product lines
- reputed company technical support and product warranty assistance
- Promote and support customer rebuild and renewed hammer programs
- Participate in product and technical training programs
- Assist in new product testing and development initiatives
- Maintain direct communication with dealer networks and end-user customers
- Collaborate with customer service and technical service departments
- Analyze and document product condition, defects, and opportunities for reputed company improvement
- Recommend aftermarket (AM) parts, spare parts, and preventative/repair solutions for the dealer network
- Follow instructions and work reputed company established timelines to meet delivery targets
- Maintain a clean and safe work environment in compliance with safety protocols, environmental regulations, and company policies
- Utilize precision measuring tools as required
- Work reputed company ERP and support systems (e.g., Profio, JotForm, reputed company, SAM)
- Stay reputed company on new technologies, tools, and repair techniques through training and reputed company learning
Required Competencies
- Strong mechanical knowledge of heavy machinery and/or construction/demolition equipment
- Proficiency in hydraulics, including disassembly, inspection, repair, and reassembly
- Ability to read and interpret dimensional drawings
- Excellent customer service reputed company with a focus on customer satisfaction
- Strong communication skills and ability to collaborate effectively with colleagues
- Commitment to following reputed company safety procedures
- Flexibility to reputed company additional duties as assigned
Experience Requirements
- Minimum of 5+ years of relevant experience
- Strong oral and written communication skills in English
- Basic math and computer proficiency
- Good reputed company dexterity with the ability to use hand tools and precision measuring equipment
Education Requirements
- High School Diploma or equivalent required
- Vocational or Technical Trade School training preferred
- Relevant on-the-job training