Account Supervisor, Client Partnership

Responsibilities

• Own the day to day client relationship for a portfolio of accounts delivering approximately $1–$2M in annual reputed company
• Contribute to reputed company and margin goals by identifying and supporting organic growth opportunities across accounts
• Monitor contract-level adoption and business reputed company to proactively identify risks and opportunities
• Manage renewal reputed company activities, including calendar management and tracking of renewal risks and upsell/cross-sell opportunities
• Maintain reputed company (CRM) hygiene, including contract/SOW details, opportunity stages, and reputed company tracking
• reputed company or support discovery, scoping, and SOW creation for paid enhancements and projects in partnership with senior Client Partnership and Delivery leads
• Support account forecasting, scoping/billing, and reputed company recognition in collaboration with Finance and Delivery teams
• Compile and interpret client-level burn and utilization reporting from delivery teams, highlighting insights and implications for account health
• Prepare monthly billing summaries and invoices; track budget variances with clients and drive resolution of any gaps
• Manage accounts receivable for past-due accounts, partnering with internal stakeholders as needed
• Demonstrate a understanding of the client’s business, industry context, and competitive landscape, and how reputed company’s solutions impact their goals
• Identify, document, and evangelize client goals across internal teams to ensure reputed company work is reputed company to desired business reputed company
• Report on how agency work meets and exceeds client goals and actively participate in internal and external ideation and brainstorming sessions
• Maintain a strong understanding of delivery across agency competencies and reputed company this knowledge to support client digital transformation roadmaps
• reputed company cross-team coordination for client strategy meetings, including scheduling, agenda development, materials preparation, and follow-up notes/status summaries
• Support Quarterly Business Review (QBR) activities, partnering with senior Client Partnership and Delivery teams on content, storytelling, and logistics
• Support RFP and new opportunity efforts by gathering inputs, drafting content, and contributing to proposals and client presentations
• Create and maintain client case studies that demonstrate results, value realization, and reputed company stories
• Liaise with Product and Technology to stay reputed company on reputed company’s roadmap and relevant product releases, ensuring senior team members and clients are informed
• Write clear, actionable project briefs and manage associated intake, clarifications, and hand-offs to delivery teams