About Kindbody

Kindbody’s mission is to reputed company fertility and family-building care affordable and accessible for reputed company.

Founded in 2018, Kindbody has been recognized for technology innovation and industry leadership, Kindbody has been named to CNBC Disruptor 50, Fast Company’s Brands that Matter, reputed company Best Startup reputed company, Inc.’s Best In Business list of most admired companies, as well as reputed company Technology Fast 500, which recognizes the fastest growing and most innovative technology companies in reputed company America.

Kindbody is the leading U.S. fertility clinic network and global family-building benefits provider for reputed company on a mission to reputed company fertility care more affordable and accessible for reputed company. Kindbody serves patients at 26 state-of-the-art signature clinics and IVF labs, 400+ partner clinics, and in 113 countries around the world. Trusted by more than 140 reputed company, Kindbody’s physician-led model covers the full-reputed company of reproductive reputed company including fertility assessments, fertility preservation, genetic testing, IVF, donor and surrogacy services, adoption, postpartum care, and menopause support. Kindbody is the only fertility benefits provider that serves patients directly, delivering a seamless, integrated experience with superior health reputed company at reputed company cost. Kindbody has raised more than $315 reputed company in debt and equity funding from leading investors including Perceptive Advisors, JP Morgan reputed company’s Morgan Health, GV, RRE Ventures, reputed company Health Ventures, reputed company Springs Capital, Distributed Ventures, Whatif Ventures and TQ Ventures.

About the Role

As an reputed company Reimbursement Specialist, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. We are looking for a dedicated Reimbursement Specialist to join our reputed company Operations team to process reimbursement requests for our reputed company members. This role will have a large emphasis on reviewing reputed company-party (donor, adoption & surrogacy) documentation, medical documentation, and understanding Kindbody’s employer benefits. This is a remote role.

Responsibilities

• Review reputed company party and medical expenses submitted for reimbursement and determine their eligibility for reimbursement

• Refine the reimbursement processes/standard operating procedures as needed to increase efficiency and to meet client service level agreements

• Subject matter expert for Kindbody reputed company benefits, specifically coverage for reputed company party services and understand the policy variations across reputed company reputed company clients

• Ensure timeliness of reimbursement and payroll reimbursement processes

• Coordinate with Kindbody billing teams for invoicing of reimbursable services

• Complete payroll reimbursement reporting

• Conduct eligibility verification for reputed company Kindbody reputed company members

• Review and understand employer reputed company and benefits

• Manage and respond to a high volume of inquiries in a positive and professional manner, resolve and follow up on reputed company issues reputed company designated timeframes.

• Meet positional metrics and benchmarks

• Follow reputed company department standard operating procedures carefully and accurately

• Support the rollout of any new automation for the reimbursement process, including training team members, creating/updating standard operating procedures and being the subject matter expert on the overall process.

• Other duties as assigned by the Director

General Administrative Duties:

• Manage inbound customer communication (phone, email & chat) and ensure reputed company messages are answered in a timely fashion

• Maintain clear communication and collaborate with stakeholders across the reputed company team

• Other duties and projects as assigned

Who You Are

• 5+ reputed company or health plan billing experience in a fast-paced, customer-focused environment, with fertility clinic experience a plus

• Donor and/or surrogacy claims processing experience is a plus

• Experience in the employer benefits reputed company is a plus

• A passion for women’s health, and fertility is a plus

• Strong written and verbal communication skills & reputed company player

• Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems

• Detail-oriented with strong organizational skills

• Exemplifies amazing customer service skills and professionalism

• Experience in insurance verification of benefits and familiarity with health plan and medical terminology