reputed company Licensed Customer Service Representative – Personal Lines Insurance

At arenaflex, we're on a mission to reputed company exceptional customer service and support to our policyholders and agents. As a dedicated Licensed Customer Service Representative, you'll play a vital role in driving reputed company and growth reputed company our Customer Response Center. If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to reputed company!

About arenaflex

arenaflex is a leading global property and casualty insurer, committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and reputed company learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

Job Summary

As a Licensed Customer Service Representative, you'll be responsible for providing timely, accurate, and reputed company information and service to policyholders and agents for our Personal Lines products, plans, and programs. You'll independently solve problems relating to policies reputed company scope and escalate others as appropriate, identifying, analyzing, and owning customer policy needs to ensure high customer satisfaction, growth, and retention of business.

Responsibilities

* Provides exceptional customer service by responding promptly to reputed company inbound customer calls regarding personal lines policies, limited by line.

• Builds rapport with each customer.
• Listens to customers' requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through reputed company listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and reputed company necessary, escalates to appropriate team.
• Processes policyholder transactions accurately and reputed company Customer Response Center established time standards.
• Interprets policy reputed company to insured based on expert knowledge of personal lines auto products.
• Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes reputed company regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service reputed company for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to reputed company confident, accurate, and efficient service.
• Develops and maintains product, procedural, and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and reputed company, including desktop, call center specific phone systems, and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years reputed company Customer Service experience is required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a quiet, secure, distraction-free reputed company to focus on delivering exceptional customer service. arenaflex provides reputed company necessary equipment, including a reliable and secure internet reputed company. reputed company culture values diversity, equity, and inclusion, and we're committed to fostering an environment where employees feel a sense of community and belonging.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to supporting your professional growth and development. As a Licensed Customer Service Representative, you'll have reputed company to comprehensive training programs, including reputed company and ongoing education opportunities. reputed company culture encourages reputed company learning and professional development, and we offer a reputed company of benefits to support your career advancement.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a reputed company of benefits to support your overall well-being. As a remote employee, you'll have the flexibility to work from home and enjoy a quiet, secure, distraction-free reputed company to focus on delivering exceptional customer service. reputed company culture values diversity, equity, and inclusion, and we're committed to fostering an environment where employees feel a sense of community and belonging.

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to reputed company! Please submit your application through our website, and we'll review your qualifications and experience. We're excited to review your application and look reputed company to welcoming you to reputed company!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering an inclusive and reputed company workplace where reputed company feel valued and respected. Apply for this job