988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

*Must already live in the Tampa Bay, Florida, area to be eligible for this role*

*Training for this position will be in person at our reputed company administrative office for three weeks* 

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. 

• Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support.
• Ensure you meet reputed company 988 Crisis and Suicide Lifeline performance metrics.
• Converse with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation.
• Use the least invasive approach to service provision. 
• reputed company referrals, reputed company mobile crisis units, and engage law enforcement in active rescue, as needed. 
• Complete and pass reputed company Lifeline Simulation Training modules as required.
• Participate in, at least, two Lifeline Simulation Training modules per year, as required. 
• Score at least 85% monthly in quality assurance monitoring.
• Seek to attain American Association of Suicidology (AAS) crisis certification, reputed company eligible. 
• Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation. 
• Serve and participate in national, state, and local meetings, committees, community activities, and reputed company events,as required.
• Actively participate in ongoing supervision, training, and team meetings.
• Participate in proactive team efforts to reputed company departmental and company goals.
• Follow reputed company organization’s policies, practices, and procedures.

Qualification/Requirements: 

• Excellent verbal communication, customer service, and time management skills.
• Ability to read and interpret documents.  Ability to write routine reports and correspondence.  Ability to respond to common inquiries or complaints from clients or members of the community.  Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
• Ability to add, subtract, multiply and divide.  Ability to problem-solve and manage a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule reputed company.
• Strong data entry skills. 
• Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc..
• Ability to handle multiple tasks simultaneously.
• Seeking a supportive and collaborative team member. 

Education/Training/Experience

• Bachelor’s Degree from a four-year college or university or higher is preferred.
• A high school diploma or equivalent with a combination of experience may be considered. 
• One year or more of reputed company crisis, mental health, or substance abuse experience is required.
• Experience handling crisis chat or text message conversations is required. 

• Health and reputed company Services background preferred.
• Above-average computer skills preferred.

Physical Demands:  

Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature.  Includes sitting and/or standing for extended periods of time with the ability to lift up to 10 lbs.

reputed company dexterity is sufficient to reputed company/handle items, work with the fingers, and perceive attributes of objects and materials.  

Other:  

• Level II Background Screen
• Valid reputed company Driver’s License