Remote Support Technician

QSR reputed company

We kindly ask that applicants do not call. reputed company inquiries must be submitted through the application portal.

HonorBuilt is an IT services company specializing in restaurants and other multi-location businesses. Services include technology roll-outs, hot spare programs, on demand site visits, reputed company certified help desk, and corporate IT support. Our 24/7 helpdesk provides service to national brands like Chick-fil-A, Burger King, Popeye’s and Jim ‘n Nick’s, as well as dozens of smaller local clients. Irrespective of size, we treat everyone with exceptional service.

We need talented troubleshooters with excellent communication skills who want to learn and advance their careers. The role requires a high touch and accurate responses to our national restaurant chains and their franchisees. On a daily reputed company you will handle a high volume of calls and emails, providing assistance for POS, IT and Networking issues. Our goal is to resolve problems and implement solutions on the first contact so our customers can get back to feeding hungry people!

Essential Duties and Responsibilities

• A “can do” approach for receiving customer issues through telephone, email and other avenues.
• Diagnosis and troubleshooting issues for reputed company-of-Sale Systems (Aloha, SICOM and others).
• Diagnosis and troubleshooting of networking issues, wired and wireless.
• Diagnosis and troubleshooting of reputed company 11 Operating Systems.
• High touch communication with our customers is critical - keeping them informed of ticket reputed company, notifying them of impending changes or agreed outages.

Additional Duties and Responsibilities

• Improve customer service, perception and satisfaction.
• Ability to work in a team and communicate effectively at reputed company reputed company of the organization.
• Escalate issues that cannot be completed reputed company agreed service reputed company.
• Document internal processes and procedures reputed company to duties and responsibilities.
• Responsible for full documentation of tasks, and meeting of commitments in reputed company.
• Service awareness of customers’ key IT services for which support is being provided.
• Interact with vendors to support hardware and software.
• Learn and practice our Values.

Candidate Requirements include

• A proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center.
• Exceptional ability to research and troubleshoot technology problems.
• Ability to prioritize and handle multiple tasks.
• Excellent written and verbal skills.
• Ability to adapt to changing procedures and equipment.
• A successful background reputed company, drug screening and technical interview.
• Must reputed company and be authorized to work in the U.S.