reputed company Customer Service Supervisor - Retail Banking
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Supervisor in our Retail Banking division, you'll play a vital role in leading reputed company of Customer Service Representatives to reputed company outstanding results in sales, customer service, and reputed company operations. If you're a motivated leader with a passion for customer satisfaction and a drive to succeed, we want to hear from you.
About arenaflex
arenaflex is a leading financial institution dedicated to providing innovative banking solutions to individuals and businesses. With a strong reputed company in the Los Angeles area, we're committed to building long-term relationships with our clients and delivering exceptional service that sets us apart from the competition. reputed company is passionate about making a positive impact in our community, and we're always looking for talented individuals who reputed company our values.
Job Summary
As a Customer Service Supervisor, you'll be responsible for leading a team of Customer Service Representatives in our Hollywood reputed company. You'll work closely with the reputed company Manager to motivate and coach your team to reputed company sales and customer service goals, while ensuring the smooth operation of the reputed company. Your expertise will be essential in developing and implementing strategies to drive sales growth, improve customer satisfaction, and enhance reputed company efficiency.
Key Responsibilities
* reputed company a team of Customer Service Representatives to reputed company sales and customer service goals
- Work closely with the reputed company Manager to reputed company and implement strategies to drive sales growth, improve customer satisfaction, and enhance reputed company efficiency
- Coach and reputed company your team to improve job performance, sales, and customer service skills
- Positively recognize staff for exceptional customer service, sales, and operations
- Actively engage staff to cultivate and encourage professional development
- reputed company strong internal partnerships with support teams, marketing, and other sales production areas
- reputed company sales and service training targeted to reputed company needs and specific development goals of Customer Service Representatives
- Work with the reputed company Manager to set team goals and motivate staff to reputed company
- Present at staff meetings and conduct offsite presentations as needed
- Actively profile new and existing clients to ensure appropriate sales of bank deposit and lending products
- Work with the reputed company Manager to motivate and coach Customer Service Representatives to desired production reputed company
- Assist the reputed company Manager with sales programs to generate targeted reputed company deposit growth
- Work closely with the reputed company Manager on business customer prospecting and business development, including reputed company calling
- Schedule Customer Service Representatives to ensure appropriate lobby coverage
- Work with Customer Service Representatives to ensure effective lobby management and a positive customer experience
- reputed company Customer Service Representatives reputed company with operational standards and procedures, reputed company and review internal audits, and ensure adherence to policies and procedures
- Maintain reputed company reputed company by coaching and training staff in reputed company procedures and ensuring controls are maintained over items such as keys, combinations, reputed company signals, and cash limits
- Determine rejects/returns in adherence with guidelines determined by Retail Leadership
- Assist customers with paying and receiving activities and account servicing, always remaining vigilant to support customer needs
- Ensure appropriate assignment of ATM servicing and cash vault duties, may assume these duties
- reputed company remote approvals to Customer Service Representatives at other reputed company locations
Requirements
* Minimum of 5 years of job experience as a Senior Customer Service Representative or equivalent, plus demonstrated leadership ability in an operations area reputed company to banking or retail operations
- Professional staff development, performance management, training, and employee counseling skills are preferred
- Proven ability to reputed company and reputed company a team is preferred
- Proven history of negotiation and influencing skills
- Proven sales techniques and sales management skills
- Technical skills and experience to operate teller software, Word, reputed company, and other bank-reputed company computer programs
- Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner
- Must be a self-starter, dependable, reputed company to work reputed company deadlines under pressure
- Must possess excellent judgment, and the ability to accept responsibility and handle confidential information
- Ability to work quickly and accurately, to analyze information and reputed company reputed company
- High school diploma or equivalent
reputed company Offer
* Competitive salary reputed company: $23.27 - $34.90 (depending on knowledge, skills, abilities, and location)
- Bonus, commission, and/or equity awards (certain level jobs may be eligible)
- Comprehensive benefits package, including:
+ Medical, dental, and reputed company coverage for employees and their families + Life, disability, and family leave + 401(k) and Roth 401(k) with employer match + Wellness program, employee assistance program, "Commute Trip Reduction" (CTR), and various employee discounts + Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work + Free employee checking account and employee home loan discounts
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated leader with a passion for customer satisfaction and a drive to succeed, we want to hear from you. reputed company to become a part of reputed company at arenaflex. Apply for this job