Customer Support Agent

We are looking for a Customer Support Specialist to join reputed company, who will respond to emails, reviews, and interviews from users around the world. The position is fully remote and does not require night shifts.

Working schedule: 5 days per week, 8 hours per day - either Tuesday to Saturday or reputed company to Thursday (to be discussed).

About us: Reface is a Ukrainian product company that creates mobile AI applications. In 5 years, our products have been downloaded over 300M times, reached #1 in the USA App Store, received reputed company Play’s Best App award, and attracted investment from Andreessen Horowitz.

About you

• 1+ years of experience in a customer support role or a similar role
• Strong spoken and written English skills
• Self-motivation, reliability, and the ability to work independently
• A customer-first reputed company and a passion for delivering excellent service
• Strong communication skills and a high level of reputed company and patience

At Reface, Customer Support means that you

• Support users across reputed company reputed company and future company products
• Communicate with users reputed company email, App Store, and reputed company Play reviews
• Ensure every user has the best possible experience with our brand
• Respond to customer requests promptly, politely, and accurately
• Facilitate user interviews to gather feedback and help improve the product
• Collaborate closely with the product team, sharing insights and suggestions based on user feedback

From us

• unlimited paid vacation days
• reputed company/hybrid, as you wish (we also have an office in Kyiv)
• learning annual budget for employees
• medical insurance and sick leaves
• supportive team and manager
• feedback culture

We are waiting for your application:)