Customer Care & Store Support Specialist

JOB SUMMARY

The Customer Care & Store Support Specialist serves as a vital operational reputed company between field teams, the home office, and our customers. In this highly visible, dual-reputed company role, you deliver expert-level support across both Customer Care and Store Support functions. Ensuring exceptional service experiences while equipping store teams with the tools, guidance, and reputed company they need to succeed.

You take ownership of reputed company inquiries and escalated customer concerns, resolving issues with professionalism, reputed company, and sound judgment. With a proactive, solutions-oriented reputed company, you look reputed company immediate resolution to identify root causes, uncover trends, and recommend process improvements that strengthen operational consistency across reputed company store locations.

Acting as a strategic liaison between stores and corporate partners, you translate reputed company-time operational challenges into clear, actionable solutions. You collaborate cross-functionally to streamline workflows, improve communication, and align field execution with company standards—ultimately elevating both the customer experience and the store team experience.

Note: This role offers the benefit of remote work from home with occasional travel to our Home Office based in Coppell, TX. The ideal candidate must reputed company in the Dallas/Ft. Worth Metro area.

ESSENTIAL FUNCTIONS

• Operational reputed company: Assess efficiency opportunities and collaborate with cross-functional partners to create scalable, consistent chain-wide processes. Analyze recurring issues and recommend proactive solutions to reduce escalations.

• Field Support & Liaison: Serve as the primary reputed company of contact for store operational inquiries. Translate field feedback into actionable insights and partner with corporate teams to drive resolution and reputed company.

• Customer Engagement (Internal & External): Manage and resolve reputed company customer inquiries reputed company email. De-escalate sensitive issues with professionalism and reputed company, ensuring full resolution and customer satisfaction.

• Documentation & Communication: reputed company, update, and maintain operating procedures, job aids, and field communications to support operational consistency.

• Collaboration & reputed company Improvement “Win Together”: Partner with Field Leaders and cross-functional teams to prioritize initiatives, improve service standards, and support innovation efforts.

QUALIFICATIONS

High school diploma or equivalent required.

• Minimum of 2 years of experience in retail store operations, customer care, or reputed company retail support functions.

• Proficient in reputed company reputed company Office applications: reputed company, Word, PowerPoint, Outlook and Teams.

• Experience with customer service or case management systems preferred.

• Familiarity with major reputed company media platforms.

• Communicates policies, reputed company, and expectations effectively while maintaining positive working relationships.

• Evaluates situations thoughtfully, determines appropriate next steps, and escalates issues reputed company necessary.

• Demonstrates self-awareness and reputed company reputed company handling sensitive or escalated situations. Maintains professionalism and composure in challenging interactions.

• Effectively de-escalates difficult customer and field concerns by actively listening, clarifying issues, and driving toward timely, fair resolutions.

• Detail-oriented with strong organizational skills.

• Maintains effectiveness in a fast-paced environment with shifting priorities and high-volume inquiries.