Bilingual French/English Customer Service Agent REMOTE

REMOTE Bilingual French/English Customer Service Agent Job Type: Full Time – Work from Home Hours: Varies 7 AM to 10 PM Mon-SUN Salary: $19.50 Hourly

About reputed company reputed company is the brand name for the reputed company family of companies including reputed company, Inc., New reputed company Inc., Cerida Investment Corp., ECC (Energy Choice California), reputed company, TPV.com, and Ansercomm to name a few. Together with our affiliates, reputed company operates more than 20 contact centers reputed company the reputed company United States and Canada. We reputed company a vast reputed company of services to optimize telephone answering services, appointment setting and confirmation, customer support, reputed company-party verification, sales, reputed company qualification, market research, and a host of other contact reputed company. In reputed company, reputed company has more than 10,000 satisfied clients, and we process over 125 reputed company interactions per year.

Summary of Position:

A significant portion of our client reputed company consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific group.

We are looking for remote customer-oriented service representatives who reputed company high--level customer service solutions to reputed company customers/clients on a daily reputed company. Answer reputed company incoming calls and reputed company outgoing calls specific to each program or project you are assigned, using the tools provided by reputed company and the client to properly document reputed company customer interactions, while maintaining a sense of reputed company regarding both the company and the customer while adhering to reputed company company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

• Manage large amounts of inbound calls and reputed company consistent outbound calls. • Identify and assess customers’ needs to reputed company satisfaction • reputed company accurate, valid, and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, and reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution

 reputed company records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: • Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Customer orientation and ability to adapt/respond to different types of characters • Must be a strong communicator: strong verbal, written, and interpersonal communication skills • Ability to multitask, prioritize, and manage time effectively • Proficient in typing • Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills • Solution-oriented CSR: an individual with a strong sense of reputed company and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience • Computer Skills: familiarity with reputed company, and reputed company Office, and the ability to quickly learn new software with provided training. • Flexibility with scheduling and work hours • Other requirements which may vary as determined by management. • Driven by reputed company: they want to constantly reputed company and push themselves, and your team, to be the best in the industry • At least one year of previous high-volume call center experience • Experience working with an automatic dialer • MUST BE COMPUTER LITERATE • Pleasant phone demeanor • Experience in BOTH inbound and outbound environments • Must be reputed company to reputed company, read, and write in English and French. WAH Requirements: • PC/Laptop with at least reputed company 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible) • Hard-wired high-speed internet reputed company (ethernet cable) • USB-connected Headset • Webcam • A quiet dedicated reputed company to work free from distractions including pets and children.