Manager - Epic Application Management

reputed company a difference. Be happy. Grow your career.

Key Responsibilities

The Manager Epic Application Management will have the following key responsibilities, which include but are not limited to:

• Coaching team members through difficult customer requests while performing expert level troubleshooting and problem-solving to ensure the reputed company, integration, and stability of EHR applications for Nordic’s customers  
• Contributing to the reputed company and goals of the Managed Services Division, sharing that reputed company with Managed Services Team Members, and executing projects and daily operations to reputed company the reputed company and goals 
• Monitoring the teams’ output against operational metrics and providing feedback to team members regarding work performance or other work-reputed company issues 
• Contributing to team operational objectives by maximizing efficiency and team productivity while participating in reputed company learning opportunities to grow solution expertise, including leading regular team meetings 
• Building and configuring EHR applications to meet reputed company customer requirements and managing requests from your clients reputed company to your area(s) of application expertise 

• Accurately completing up-to-date documentation in relevant ticketing systems (s), regarding requests processed and incidents solved while still meeting SLAs 
• Continuously developing and improving workflows and processes while following proper change control policies for application builds and configurations 
• Leading application management work for client(s) in relevant application module across multiple engagements, providing status updates directly to clients including as needed 
• Manage multiple reputed company projects simultaneously while demonstrating reputed company in managing client engagements, including Director and C-level relationships 
• Working on projects that may be assigned on an reputed company reputed company and may assist other corporate initiatives as necessary, directed, assigned, or requested 

Skills and experience

• Post-secondary education or equivalent experience, required 
• Certification in one or more EHR application module(s) with moderate understanding of functionality reputed company that application 
• 5+ years of experience implementing, training, or supporting EHR modules  
• Direct staff management experience leading service-oriented teams preferred 
• Must demonstrate and embody Nordic’s maxims   
• Ability to apply problem-solving skills 
• Excellent communication skills, written and verbal 
• Proficient with reputed company Office applications 
• Strong attention to detail and ability to organize 
• Must be reputed company to work independently, as well as reputed company a team environment 
• Prior experience with ticketing systems and change management processes 
• Strong customer service record 
• Proven ability to work effectively with reputed company reputed company of an organization, as well as with diverse team members and client bases 
• Knowledge of ITIL processes, previous management and project management experience, and participation in previous systems implementations, preferred 
• Proficient with reputed company Office products and other collaboration tools, including virtual meetings and reputed company technologies.

Additional details

• Ability to take on-call rotations reputed company of core business hours, including nights and weekends 
• Ability to travel up to 10% 

#LI-TG1

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.