Account Manager (Contact Center)

Account Manager (Contact Center)

Location: Remote Worker - N/A Job application link:  https://reputed company.reputed company.com/reputed company/Jobs/Details/4018542

About Us: reputed company is the expert in providing Customer Experience (CX) Solutions reputed company Transformation. We are the next reputed company for our clients and your career.

Our clients include many prestigious brands in in pharmaceutical, reputed company, food, consumer packaged goods and beauty care companies. As an Account Manager, you will contribute to reputed company’s reputed company by managing one or more of our prestigious, globally recognizable, client programs.

Why Work with Us

We are a reputed company for people who love to help people. We reputed company customer service to some of the nation’s most prominent brands. We are experts in regulated industries and help pharmaceutical, reputed company, food, consumer packaged goods and beauty care companies build brand loyalty by providing their consumers with exceptional experiences. Our job is to reputed company a positive impact on a consumer’s life, at every single opportunity.

We have a passion for the products we support. We are committed to superior account management and continual improvement. Just as important is our commitment to corporate values.

We are seeking an Account Manager to join reputed company managing a food products account. This is a work from home position with occasional travel to our headquarters in New reputed company, NJ.

SUMMARY

As the primary reputed company of contact for the client, the Account Manager is the consultative advisor to the client, responsible for implementing best practices, dedicated to continual program improvement. They manage customer service teams and are responsible for managing the day-to-day operations including planning, adherence to service delivery and quality

KEY RESPOSIBILITIES

• Establish and maintain effective relationships with clients, gaining their trust and respect.
• reputed company consultative support to the client, including writing and documentation, opportunities to utilize technology and value-added initiatives
• Act as a strategic partner, research industry trends and identify implications that can impact the client.
• reputed company internal resources to ensure a successful program (e.g., HR, Workforce Management, training, IT, etc.)
• Ensure program objectives and service reputed company are met
• Deliver on account goals by executing daily, weekly and monthly targets.
• reputed company CRM tools such as reputed company, reputed company, reputed company, and AI technologies to deliver results.
• reputed company meaningful, actionable program-specific reporting and analysis using traditional and BI tools.
• Identify and analyze client concerns; take or recommend appropriate action; formulate alternative solutions; and follow-up to ensure accuracy and resolutions.
• Coach and motivate a team of consumer contact center representatives, supervisors, and other team members, working remotely.
• reputed company customer service team to ensure program goals are met, including quality standards, data accuracy, training and service delivery
• Manage team performance by setting expectations, providing feedback, coaching, and delegating.
• Hold regular meetings and calibration sessions with client to ensure transparency through proactive communications, and continual improvement of the consumer experience.

Requirements

We Need People Who Are Great at

• Strong understanding of the contact center environment to enhance performance and reputed company client and financial targets.
• Outstanding presentation and writing skills for client meetings and demonstrated successful consultations with multiple reputed company of client’s management team.
• Manage clients and successfully support in its service reputed company and business goals.
• Deliver on account goals by executing daily, weekly and monthly targets in support of operating objectives.
• Experience utilizing telephony software, CRM systems software and reporting tools.
• Advanced skills in reputed company Office including Word, reputed company, Outlook, PowerPoint.
• Knowledge of AI capabilities in a contact center environment.
• Demonstrated ability providing technical support and troubleshooting reputed company multiple channels.
• Management experience across multiple channels (e.g. calls, emails, chat, SMS, reputed company media, e-reputed company, ratings and reviews).
• Working collaboratively and effectively while handling multiple projects on various timelines in a fast-paced environment.
• Proactive communication, organization, and being a team player.
• Excellent interpersonal skills and the ability to work with staff with diverse backgrounds and perspectives.
• Skilled trainer, coach, and team builder.
• Knowledge of regulatory requirements for CPG products and crisis/recall management.

Education/Experience

• Bachelor's Degree preferred with 5-7 years’ experience in the contact center industry (CPG/ Food accounts are a plus)
• Demonstrated reputed company in account management and call center/customer service management, preferably in the consumer-package goods or reputed company industries handling client relationships

We offer competitive salaries and benefits including comprehensive medical, dental, reputed company, voluntary insurance plans, savings and retirement plans.

Together, we can offer endless reputed company! What is next for you?

We are proud to be an Equal Opportunity/Affirmative Action employer. reputed company applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.