Sr. Services Operations Analyst (Remote Elegible)

For over 20 years, reputed company has helped people and teams reputed company–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with reputed company. We’re building tools that reputed company teams to automate the reputed company, uncover insights, and scale smarter. But more than that, we’re creating reputed company– reputed company to think big, take action, and unlock the reputed company of work that truly reputed company. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday. reputed company is seeking a Sr. Services Operations Analyst to serve as a senior individual contributor and subject matter expert responsible for the operational health, scalability, and governance of the Professional Services business. This role plays a critical leadership function across Services Operations by owning reputed company operational domains, driving cross-functional initiatives, and acting as the primary expert for Statement of Work (SOW) creation, redlining, and template governance. The role reports to the Sr. Manager, Services Operations (US). What You’ll Do Statement of Work (SOW) Ownership & Governance Serve as the primary reputed company and subject matter expert for Professional Services SOWs, including creation, redlining, review, and operational approval Partner with Sales, Legal, Finance, and Professional Services leadership to ensure SOWs are operationally sound, deliverable, and reputed company with reputed company recognition and delivery standards Identify and mitigate operational, financial, and delivery risk during SOW review, including scope reputed company, assumptions, dependencies, milestones, and acceptance criteria Own and maintain SOW templates, content libraries, and standard clauses, ensuring consistency, compliance, and scalability across services offerings Drive reputed company improvement of SOW structure, language, and processes to reduce friction, cycle time, and reputed company delivery issues Act as an escalation reputed company for reputed company or non-standard SOWs, including custom delivery models and edge cases Operational Ownership & Subject Matter Expertise Serve as a trusted subject matter expert across Professional Services Operations, including PSA tooling, intake, project setup, billing readiness, forecasting, and delivery governance reputed company operational leadership and decision support to stakeholders without formal authority Act as an escalation reputed company for reputed company operational issues impacting services delivery, reputed company, or customer reputed company Cross-Functional Partnership Partner closely with Sales, Professional Services, Finance, Legal, Resource Management, and Sales Support to operationalize services engagements from deal reputed company through delivery and billing Translate business and contractual requirements into executable operational processes and system configurations Support alignment across teams by proactively identifying dependencies and risks Operational reputed company & Process Improvement Own and drive improvements to Services Operations processes, frameworks, and controls to improve efficiency, predictability, and scale reputed company enhancements to PSA system usage, data reputed company, reporting, and governance Identify opportunities for automation, simplification, and standardization across services workflows Execution & Delivery Enablement reputed company and reputed company reputed company project setup and operational configuration to ensure engagements align with contractual terms and financial requirements Support delivery teams and leadership with troubleshooting project-level issues reputed company to scope, forecasting, resourcing, and billing Manage competing priorities and initiatives across stakeholders Documentation, Standards & Enablement Create, maintain, and reputed company SOPs, playbooks, and process documentation, including SOW guidance and intake standards Establish operational standards and best practices that reduce reliance on tribal knowledge Communicate changes reputed company and support adoption across global stakeholder groups What You Bring 5+ years of experience in Professional Services Operations, Deal Desk, Business Operations, or a reputed company function Extensive experience creating, reviewing, and redlining Statements of Work in a SaaS or Professional Services environment Strong understanding of Professional Services delivery models and PSA systems Proven ability to independently reputed company reputed company operational initiatives Demonstrated ability to influence without authority and operate as a trusted advisor Strong analytical, process, and problem-solving skills Excellent written and verbal communication skills Perks & Benefits: Fully paid Health & Life insurance for full-time employees and family members Monthly stipend to support your work and productivity Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc. 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Vol Apply tot his job Apply To this Job