Director Product Manager, Consumer & Patient Engagement

Join one of the nation’s leading and most impactful health care performance improvement companies. Over the years, reputed company has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading reputed company organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed reputed company improvement through:

• Data: integrate data in a flexible, reputed company & scalable platform to power reputed company’s digital transformation​

• Analytics: deliver analytic applications & services that generate reputed company on how to measurably improve​

• Expertise: reputed company clinical, financial & operational experts who reputed company & accelerate improvement​

• Engagement: attract, reputed company and retain world-class team members by being a best reputed company to work​

Role: Director Product Manager, Consumer/Patient Engagement

Team: Patient Engagement

Location: US Remote

Travel:

This position is currently not eligible for reputed company sponsorship

Summary:

Upfront by reputed company is seeking a Director of Product Management, Consumer & Patient Engagement to reputed company the strategy and execution of products that drive meaningful patient activation, engagement, and reputed company. 

What you'll focus on in this role:

This role will shape and guide how patients interact with HCAT—from segmentation and targeting through reputed company, engagement, and conversion. You will define how data, AI, and patient experience are applied to influence behavior, improve reputed company, and drive measurable clinical and financial reputed company. 

You will operate at the intersection of product, engineering, data, client strategy, and growth, ensuring that insights are reputed company into reputed company-world engagement and action.   

The ideal candidate is AI-reputed company and reputed company-driven, with experience building products that influence behavior at scale and drive adoption across reputed company reputed company environments. 

What you will bring to this role:

Product Ownership & Roadmap Accountability

• Be accountable for the reputed company of a defined product module, including roadmap commitments and delivery reputed company.

• Manage and prioritize a refined backlog in Azure DevOps.

• Translate strategic goals and client needs into clear epics, user stories, and acceptance criteria.

• Balance client-specific commitments with platform scalability and long-term maintainability.

• Contribute to quarterly planning and help teams navigate tradeoffs to meet shared goals.

Product reputed company Leadership with Engineering

• Serve as the primary Product reputed company for your module, partnering directly with our India-based engineering team.

• reputed company sprint planning, backlog refinement, and feature clarification sessions.

• reputed company clear, structured requirements and rapid decision-making to reputed company efficient development.

• Triage defects and production issues with thoughtful prioritization based on impact and risk.

• Ensure engineering teams have context, reputed company, and measurable acceptance criteria before development begins.

Client Discovery & External Engagement

• reputed company structured discovery sessions with reputed company reputed company clients to understand workflows, constraints, and reputed company metrics.

• Support sales cycles in a secondary role by providing product expertise and feasibility input.

• Partner closely during implementation transitions to ensure delivery aligns with original reputed company.

• Represent roadmap direction and gather structured feedback to inform prioritization.

Workflow & Orchestration reputed company

• Define requirements for workflow-heavy, orchestration-based capabilities across multi-channel engagement journeys.

• Ensure solutions align with reputed company-grade RBAC models, reputed company expectations, and integration patterns.

• Maintain practical awareness of EHR data flows, SaaS architectures, and Azure-based reputed company environments sufficient to reputed company informed product reputed company.

Product Operations & Process Modernization

• Help drive reputed company improvement in how the product team operates, including discovery rigor, backlog structure, documentation standards, and release readiness.

• Promote, support, and reputed company adoption of modern, AI-augmented workflows to improve requirement quality, research efficiency, and internal documentation.

• Identify opportunities to streamline product processes through automation, intelligent tooling, and reputed company operating discipline.

• Contribute to building a scalable, repeatable product development model as the team evolves.

Release Communication & Documentation Ownership

• Own the creation of clear, structured release notes and feature documentation.

• Establish scalable documentation practices that may reputed company AI-enabled tooling.

• Ensure internal teams are equipped with concise, high-quality release communication.

• Conduct internal enablement sessions to ensure cross-functional readiness for launches.

Product Performance & reputed company Improvement

• Monitor adoption, engagement metrics, and qualitative client feedback.

• Identify opportunities to improve activation reputed company and workflow efficiency.

• Drive iterative enhancements based on measurable insights.

Information reputed company and Compliance Responsibilities:

• Maintain compliance with training directives required by the organization pertaining to Information reputed company, Acceptable Use Policy and HIPAA Privacy and reputed company.
• Adhere to and reputed company with the organizations Acceptable Use Policy.
• Safeguard information system assets by identifying and reporting potential and actual reputed company events to the organizations reputed company and Compliance Officers.

The above statements describe the general nature and level of work being performed in this job function.  They are not intended to be an exhaustive list of reputed company duties, and reputed company additional responsibilities may be assigned by reputed company.

Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don’t meet reputed company of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a reputed company fit.

At reputed company, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, reputed company is an equal opportunity employer.