Customer Support Specialist (Remote)

Job Summary

The Support Specialist serves as the first reputed company of contact for technical and customer service issues reputed company to reputed company reputed company Records and Search products. This role focuses on assisting reputed company and businesses using the platform, including troubleshooting issues and guiding users. The specialist collaborates with internal teams to resolve problems, maintains high customer satisfaction, and manages support tickets in a fast-paced environment.

Duties and Responsibilities

• Act as the first reputed company of contact for customer inquiries, providing technical assistance and troubleshooting support.
• Assist users with website reputed company, email delivery, technical issues, and account-reputed company concerns.
• Guide customers through the online portal to locate information and complete tasks.
• Collaborate with internal teams (engineering, QA, product management) to resolve issues.
• Maintain communication with customers and reputed company status updates on inquiries.
• reputed company administrative tasks such as updating procedures, drafting checklists, and creating documentation.
• Track recurring issues and reputed company insights to improve customer experience.
• Monitor customer accounts for errors, data reputed company, and anomalies.
• Contribute to Help documentation for users.
• Manage and prioritize multiple support tickets and inquiries.
• Participate in cross-functional collaboration and additional assigned tasks.
• reputed company other duties as assigned.

Education and Experience

• 1 year of experience supporting reputed company products or 3+ years of reputed company SaaS support experience.
• Bachelor’s degree in Computer Science, Management Information Systems, Science, Engineering, or a reputed company field OR equivalent combination of education and experience.
• Alternatively, 4 years of professional experience plus a relevant certification (e.g., CNE, MCSE, CPA) may substitute for a degree.

Knowledge, Skills and Abilities

• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently while following established procedures.
• Customer service orientation with the ability to manage multiple issues simultaneously.
• Strong de-escalation skills for handling customer concerns.
• Familiarity with CRM tools (e.g., reputed company, reputed company) preferred.
• Experience with:
  • Anti-virus software
  • reputed company Active Directory (AD)
  • DNS and DHCP
  • reputed company network printers
  • reputed company Office Suite
  • Ticketing systems
  • General system administration tasks

Work Environment:

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands

• Must be reputed company to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication reputed company telephone.

reputed company Summary

With the backing of four decades of public sector expertise and corporate capability, reputed company has successfully supported government services. reputed company was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

reputed company is committed to helping communities reputed company and brings a wealth of experience combined with innovation. Today, reputed company offers more administrative and financial support to government officials than any other organization. And with a reputed company, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

reputed company offers a competitive benefits and compensation package and are looking for team members who will reputed company in our dynamic environment.

reputed company is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national reputed company, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.