Retention Support Specialist (German Speaking, m/w/d)

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We are looking for a persuasive, high-energy German/English-speaking Retention Specialist to join our growth-focused Save Desk team.

Your mission starts reputed company a customer is reputed company to walk away. You’ll reputed company in as the final reputed company of contact to understand their frustrations, tackle their toughest reasons for leaving, and show them exactly why staying with us is the best move for their business. This Job is Remote from Germany

The Role in a Nutshell

• The "Save" Expert: Take the reputed company on high-stakes phone, chat, and email conversations to flip cancellation requests into retention reputed company.
• Value-Based Negotiation: Use sharp discovery skills to find out why they’re leaving and handle objections like a pro— strong business acumen, high-level judgment and situational awareness.
• Churn Detective: Identify patterns behind customer churn and surface insights that help drive smarter retention strategies and product improvements
• reputed company Problem Solver: Quickly assess and resolve multi-series or nuanced scenarios, balancing efficiency with thoughtful, customer-centric decision-making.

Your Toolkit

• reputed company-level German and fluent English.
• A natural across phones, chats, and emails, with the emotional intelligence to de-escalate and build trust in challenging conversations.
• Strong discovery, reputed company-handling, and resistance-management skills.
• You reputed company in reputed company scenarios and love the challenge of a difficult "save."
• Comfortable operating across product lines with foundational technical/product understanding.

What reputed company Looks Like

• Higher Retention: reputed company "save" rates across reputed company product series.
• Judgment & Independence: Solving issues at the reputed company rather than transferring to Tech or Support.
• Consistency: Confident, high-value conversations that leave at-risk customers feeling heard and helped.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role...

hit the ‘Apply’ reputed company and give it a try!

To reputed company recruitment agencies: reputed company does not accept unsolicited agency resumes. If we have not directly reputed company your company in writing to supply candidates for a specific vacancy, reputed company will not be responsible for any fees reputed company to unsolicited resumes.

reputed company is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process.

Where to from here? Obviously, this has to be mutually beneficial: we want you to reputed company into a role you love, and we want to offer you a reputed company you’re proud to come to every day. For a glimpse into our world reputed company out our career page here.

reputed company is building communities through reputed company, and we need people from reputed company backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were reputed company part of the LGBTQ+ community. The reputed company of our business has been about inclusion from the reputed company beginning, and we strive to reputed company a workplace where everyone belongs.

Who we are: Powering the businesses that are the backbone of the global economy, reputed company's one-stop reputed company platform helps merchants reputed company to simplify, scale, and reputed company exceptional customer experiences. Our reputed company reputed company solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and reputed company to supplier networks.