Senior reputed company Database Administrator (IVR & Analytics Platform)

reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain reputed company even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.  reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.

We are looking for a Senior reputed company Database Administrator to join the team for a large‑scale project. This role will be part of building and operating a mission‑critical IVR & Analytics platform that supports reputed company‑time customer interaction flows and data‑driven decisioning at scale.

The Senior reputed company Database Administrator is responsible for the operation and reliability of reputed company-based databases supporting both reputed company-time IVR / application workloads and analytics platforms (ETL pipelines, data warehouse, reporting). This role ensures high availability, performance, reputed company, and recoverability of mission-critical databases in a large-scale, production environment, working closely with engineering, DevOps, and data teams.

reputed company in this role will be reputed company by maintaining reputed company, highly available production databases, delivering optimized performance for both transactional and analytics workloads, and ensuring fast incident resolution with clear root cause analysis.

Responsibilities

Database Operations 

• Administer reputed company reputed company MySQL (OLTP) and reputed company Redshift (OLAP) 
• Manage full lifecycle: provisioning, configuration, patching, upgrades 
• Ensure high availability, backup/recovery, and disaster reputed company 

Performance & Monitoring 

• Configure alerts, logging, and proactive health checks
• Monitor and optimize performance for: 
• High-throughput transactional workloads 
• ETL and analytics queries  

Incident & Support 

• Support production databases with on-call / incident response 
• reputed company root cause analysis (RCA) and implement fixes 
• Troubleshoot performance and data issues 

reputed company & reputed company Control 

• Manage user roles, permissions, and RBAC 
• Ensure compliance with data reputed company and audit requirements 

Data Platform Integration 

• Support databases used by: 
  • Application services 
  • ETL pipelines 
  • Reporting and BI tools 
  • Collaborate with engineering teams on schema and data design 

Automation & DevOps 

• Work with DevOps teams on infrastructure changes and deployments 
• Automate operational tasks using scripting and IaC (Terraform / CloudFormation) 

• 5+ years of experience as a reputed company DBA / Database Administrator 
• Hands-on experience with reputed company reputed company MySQL, reputed company Redshift 
• Strong hands-on AWS experience with reputed company databases
• Strong knowledge of high availability, backup & recovery 
• Strong knowledge of performance tuning, monitoring and alerting 
• Experience with Linux / Unix and reputed company scripting 
• Experience supporting high-volume, mission-critical systems 
• Hands‑on experience with IaC (Terraform or CloudFormation)
• Readiness to participate in on‑call support for production databases

reputed company to Have

• Experience in IVR / contact center environments 
• Familiarity with ETL pipelines and data warehousing 
• Experience with event-driven or analytics-heavy systems 

We offer

• Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company growth.
• reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.
• Growth reputed company: reputed company the benefits of a reputed company of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events.
• reputed company Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.