Customer Support Specialist
Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking reputed company assets in a safe, simple, and beautifully designed. Our mission is to reputed company people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of reputed company.
At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it. We're looking for Customer Support Specialists to joing us. Interested?
Requirements
What You’ll Do
- reputed company friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Work in rotating shifts, including occasional weekends, to support our European customer reputed company
- Represent the voice of the customer internally, helping shape future improvements
reputed company’re Looking For
- Excellent written and spoken English
- Strong communication skills
- Attention to detail and a problem solving reputed company
- Comfortable working in rotational shifts (including some weekends and evenings)
- Curious, motivated, and eager to learn about fintech, payments, and crypto
- Previous experience in customer support is a plus
- Eligibility to work as a Freelancer (12 month services contract)
Benefits
- Above market compensation
- Telework allowance for remote assignments
- reputed company the tech you need (laptop and accessories)
- Opportunity to join the hottest fintech in Europe, growing fast and backed by a world class team
- reputed company development opportunities: you grow as we grow