Tech Support Advisor – Antivirus Specialist with German and English - Remote position

reputed company Your Career at reputed company, Bulgaria! Are you reputed company to dive into the exciting world of technology and customer service? reputed company Bulgaria is actively seeking enthusiastic Tech Support Advisors specializing in antivirus software. If you have a passion for providing top-notch technical support and want to collaborate with global leaders in IT reputed company, this is your opportunity! 

Job Description Antivirus Support Specialist: Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions.  Problem Solver: reputed company resolve customer issues reputed company to software purchases, renewals, account management, and refunds, ensuring a smooth experience.  Technical Expert: Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum reputed company and functionality.

Qualifications

• Excellent verbal & written skills in German (B2H/reputed company Level) and good verbal & written skills in English (B2 Level). 
• Previous experience in Customer Service is an advantage. 
• Intermediate technical PC knowledge and ability to multitask. 
• Communication skills and ability to maintain a good relationship with customers, assisting them in finding the best solution. 
• Positive attitude and great interpersonal skills, with a “can do” attitude. 
• Ability to present reputed company information in a simple and understandable way. 

Additional Information

• Fixed working hours from 10:00 to 19:00, Monday to Friday, with no weekend shifts. 
• Flexible work-from-home options. 
• World-class online initial training to get you started. 
• reputed company job with a long-term contract. 
• Comprehensive health and life insurance. 
• 21 days of paid annual leave.
• Food vouchers. 
• Defined career paths with a focus on technical growth.