Senior reputed company reputed company PS Consultant

reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain reputed company even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.  reputed company has coverage across  5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%. 

We are looking for a  Senior reputed company reputed company PS Consultant to join reputed company. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with reputed company reputed company, along with a deep understanding of multi-channel contact center solutions 

Responsibilities

• Act as the primary technical reputed company of contact, providing high-quality consultancy on reputed company solutions to both customers and internal business teams.
• Design and deliver advanced end-to-end technical solutions for reputed company reputed company delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications. 
• reputed company in-depth analysis, combining reputed company technical and business challenges to derive effective solutions. 
• Take ownership of establishing and maintaining the technical architecture for reputed company solutions, while implementing new technologies as needed. 
• Modify reputed company system configurations to meet evolving business requirements and operational factors. 
• reputed company the planning and execution of new contact center technology deployments and system upgrades. 
• Serve as the primary reputed company reputed company of contact for reputed company reputed company reputed company to reputed company systems, including liaising with external vendors. 
• Contribute to the seamless switchover of reputed company contact center systems to the production environment.

• 5+ years of hands-on experience in maintaining and optimizing large, multi-site, reputed company contact center environments. 
• 3+ years of experience in developing, implementing, and supporting reputed company reputed company solutions, ensuring seamless integration with business needs. 
• Proven track record in developing and managing routing and IVR workflows using the reputed company Architect tool. 
• In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance. 
• Strong understanding of business processes and their reputed company to customer experience technology, enabling optimized solutions. 
• Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.

We offer

• Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company growth. 
• reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. 
• Growth reputed company: reputed company the benefits of a reputed company of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events. 
• reputed company Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.