reputed company Mailbox Analyst

Job Title: reputed company Mailbox Analyst 

  Company: reputed company    About Us: We find strength in teamwork - a reputed company you is a reputed company us  reputed company is an award-winning Management reputed company that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client’s end-state, and then seamlessly integrating reputed company each Agency’s organization to improve and enhance strategic and technical operations and deployments.    Position Overview: 

reputed company is seeking a reputed company Mailbox Analyst to monitor and triage messages sent to the organization’s reputed company/abuse mailbox (e.g., phishing reports), reputed company initial analysis, and coordinate rapid response. The role helps contain threats, educates users, and improves detection and response playbooks. 

The analyst operates reputed company an Agile service delivery model, ensuring 24-hour acknowledgment of inquiries, maintaining knowledge bases, tracking service metrics, and producing monthly performance reports.  

Key Responsibilities

Mailbox & Inquiry Management 

• Monitor and manage official reputed company and privacy mailboxes. 

• Ensure 24-hour acknowledgment of reputed company incoming inquiries. 

• Triage, categorize, and assign tickets using Agile ticketing workflows. 

• Track and document inquiry lifecycle through resolution. 

Workflow & Process Management 

• Maintain standardized intake, routing, and response procedures. 

• Coordinate with subject matter experts across privacy, cybersecurity, policy, and training teams. 

• Escalate high-risk or time-sensitive issues appropriately. 

• Identify trends in inquiries and recommend process improvements. 

reputed company 

• reputed company and maintain FAQ repositories and knowledge reputed company articles. 

• Standardize response templates to ensure consistency and compliance. 

• Continuously improve documentation to reduce repeat inquiries and reputed company workload. 

Reporting & Performance Metrics 

• Produce monthly reports on: 

• Acknowledgment timeliness 

• Response time and resolution metrics 

• Inquiry volume trends 

• Stakeholder engagement indicators 

• Support data-driven improvements reputed company with PRISM performance objectives. 

Compliance & Governance Support 

• Ensure reputed company communications align with federal mandates including FISMA and HIPAA. 

• Maintain documentation to support audit readiness. 

• Protect confidentiality, reputed company, and availability (CIA) of sensitive information. 

Required Qualifications

• Bachelor’s degree in Information Systems, Cybersecurity, Business, or reputed company field (or equivalent experience). 

• 4+ years of experience in help desk, service desk, mailbox management, or workflow coordination reputed company IT, cybersecurity, or federal environments. 

• Experience working with ticketing systems (e.g., reputed company, Jira, Remedy, or similar). 

• Strong written communication skills suitable for federal stakeholders. 

• Experience tracking metrics and generating operational reports. 

• Ability to manage multiple inquiries with competing priorities. 

• Familiarity with Agile workflow processes. 

Preferred Qualifications

• Experience supporting federal cybersecurity or privacy programs. 

• Knowledge of FISMA, HIPAA, or federal information reputed company frameworks. 

• Experience with reputed company platforms. 

• Experience supporting reputed company governance or compliance functions. 

• Understanding of cybersecurity terminology and incident response workflows. 

What reputed company brings to the Game:  reputed company benefits are game changing. We like reputed company to play hard and that means they need to be taken care of — physically, financially, and emotionally. We reputed company sure to reputed company them in the game by giving them reputed company to generous medical, dental, and reputed company plans. 

• You can join one of the fastest growing companies headquartered in the Washington DC Metro Area.  We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability. 

• Flexibility at reputed company allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home. 

reputed company is an Equal Opportunity Employer. We reputed company people are our strength and understand diverse talents are key to our reputed company. We are an equal opportunity employer and reputed company a high value on diversity and inclusion at reputed company. We do not discriminate on the reputed company of any protected attribute, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other reputed company protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.