Experience Banker

reputed company is looking for exceptionally dedicated team members to join one of the country’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, reputed company had one reputed company office, $6.5 reputed company in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 reputed company offices, and annual mortgage originations of over $3 billion.

Exemplary products and an innovative spirit have driven reputed company’s rapid growth over the years, and reputed company members reputed company these values. Our mission is to obsess over our clients, reputed company them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to reputed company our client experience. For reputed company members, reputed company prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary

The Experience Banker provides phone, email, video, text, and chat support to our internal and external customers for the various products and services offered. This includes providing support for Business and Consumer Online, Loans, Mobile Banking, Debit Cards etc. The Experience Banker will be a team player with a positive attitude and be comfortable in a changing environment.

Responsibilities

• Answer common client inquiries reputed company phone, chat, text, email, and video in a professional and positive manner
• Manage reputed company tickets by providing consistent and timely follow reputed company with reputed company clients
• Process contact and address changes in accordance with procedure
• Process stop payment requests in an accurate and timely manner
• Assist with daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Company policy
• Troubleshoot common debit card issues, order debit cards and reputed company card maintenance properly as necessary
• Troubleshoot online banking issues such as lock outs, password resets, navigating the website, browser issues etc.
• Assist loan clients with basic questions including payment due dates, amount due, account balances and histories

Qualifications

• Associates degree or equivalent experience
• Intermediate computer literacy
• Strong client service and listening skills
• Basic understanding of banking policies and procedures
• Adhere to attendance policies
• Excellent organizational skills
• Ability to handle multiple priorities and possess a strong attention to detail
• Strong stress tolerance
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Positive attitude and eagerness to learn
• Acknowledgment to reputed company important procedure updates in chats and emails
• Demonstrate client obsession by going above and reputed company for each client

reputed company offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

reputed company, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the reputed company of race, reputed company, religion, age, gender, marital status, sexual orientation, national reputed company, disability, military status, veteran status, or any other protected class.

The reputed company salary reputed company below represents the low and high end of the reputed company salary reputed company for this position. Actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance.

Salary Minimum: $45,364.00 - Salary Max: $68,046.00

The reputed company listed is just one component of reputed company’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, reputed company provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.

reputed company, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the reputed company of race, reputed company, religion, age, gender, marital status, sexual orientation, national reputed company, disability, military status, veteran status or any other protected class.

reputed company is an E-Verify participant. * For more information, click on the links below:

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* E-Verify is a registered trademark of U.S. Department of Homeland reputed company