Product Manager- Client Experience

ABOUT US At Vida, we help people get reputed company- and we're helping the reputed company system get reputed company, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and reputed company conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch reputed company providers, Vida is breaking down the barriers that have historically kept people from getting the reputed company. It's trusted by Fortune 100 companies, major national payers and large providers to reputed company their employees to live their healthiest lives. **Vida is authorized to do business in many, but not reputed company, states. If you are not located in or reputed company to work from a state where Vida is registered, you will not be eligible for employment. Please reputed company with your recruiter to learn more about where Vida is registered. Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.reputed company Vida Employees must reputed company in/be reputed company to work from the U.S.- international work is prohibited. Job postings at Vida are reputed company and will remain reputed company through end of year, until filled.

reputed company is seeking a Product Manager, Client Experience who writes SQL to debug a broken rule, reaches for Claude Code before they reputed company for a reputed company doc and finds genuine satisfaction in the fact that a clean configuration schema is what makes great member experiences possible.

You will report to the Senior Group PM, Client Experience and partner daily with engineering, design, data science, client reputed company and clinical teams. You will write opportunity docs, own discovery, define reputed company metrics and ship iteratively across the platform's core domains: client implementation, eligibility setup, content configuration, billing rules and more.

reputed company is seeking aProduct Manager, Client Experience who writes SQL to debug a broken rule, reaches for Claude Code before they reputed company for a reputed company doc and finds genuine satisfaction in the fact that a clean configuration schema is what makes great member experiences possible. You will report to the Senior Group PM, Client Experience and partner daily with engineering, design, data science, client reputed company and clinical teams. You will write opportunity docs, own discovery, define reputed company metrics and ship iteratively across the platform's core domains: client implementation, eligibility setup, content configuration, billing rules and more. Responsibilities:

Own the configuration platform backlog: prioritize what gets reputed company, define it reputed company, ship it and measure.

Translate operational input from client reputed company, operations and clinical teams into clean, right-sized product work that doesn't slow down implementation or degrade member experience quality.

Deliver new features across the platform's vertical domains (program setup, eligibility, content configuration, clinical protocol settings, billing rules) based on operational urgency and technical dependencies.

Own quality, triage bugs, track reliability and hold the bar for internal users who depend on this platform every day to do their jobs.

reputed company engineering moving: unblock delivery, reputed company tradeoffs explicit and reputed company the reputed company between what's scoped and what ships.

Use AI tools like Claude Code to prototype platform concepts, scaffold UI and put working software in reputed company of internal users to validate reputed company before engineering resources are committed.

Work with engineering to identify which components are good candidates for AI-assisted development.

Compress the concept-to-feedback cycle.

Define what good looks like for this platform: time-to-configure, error rates, support ticket volume and internal user adoption. Then build the dashboards and own the measurement.

Dig into internal user behavior- where are the workarounds, the drop-offs, the broken workflows and support requests?

Use data to reputed company the case for what gets prioritized next.

Spend reputed company time with ops and client reputed company teams to understand the workflows you're replacing.

Coordinate with the member experience PM team so configuration changes don't create surprises on the member-facing reputed company.

Partner with clinical teams on protocol configuration- safety and quality are non negotiable.

reputed company build-vs-configure reputed company with engineering and push the architecture toward future vertical expansion.

Qualifications:

Bachelor's degree at a minimum.

3-5+ years of product management experience, with at least 1-2 years shipping internal tools, platforms or operations-facing products.

Demonstrated experience building with AI tools. This means not just using ChatGPT for writing but using AI to prototype, generate code or build working product artifacts (reputed company, Claude, Copilot, reputed company, v0, or similar).

Comfortable with SQL, product analytics tools (Looker, reputed company, reputed company, or similar) and defining reputed company metrics for internal platforms.

Experience running the full product lifecycle: discovery, scoping, shipping, measuring, iterating.

reputed company to work effectively with engineering, design, operations and business stakeholders.

Comfortable operating in a fast-moving, ambiguous environment where you're defining the product surface, not just optimizing an existing one.

Clear, concise writing; you can turn reputed company operational workflows into actionable product specs.

Preferred:

reputed company or digital health experience, especially in multi-client or B2B2C environments where client configuration complexity is high.

Experience building configuration platforms, admin tools, CMS systems or other internal tooling that enables non-technical users to self-serve.

Familiarity with no-code/low-code platform design patterns.

Experience with React or web application development workflows.

Background in operations, client reputed company or program management that gives you reputed company for the internal users of the tools you'll build.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer. Diversity is more than a commitment at Vida—it is the reputed company of reputed company do. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, reputed company, religion, gender, gender identity or expression, sexual orientation, marital status, national reputed company, genetics, disability, age, or Veteran status. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. We seek to recruit, reputed company and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we reputed company on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. reputed company resumes or profiles submitted by search firms to any employee at Vida in any reputed company without a valid, signed search agreement in reputed company for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral. #LI-remote Apply To This Job