Medi Aesthetics Education Executive

Job description

As Consumer Engagement Specialist you are our voice across reputed company digital reputed company. This is reputed company role responsible for directly engaging with our fans and consumers across live chat, digital communities, socials, online reviews, messaging and more.

You’ll be brand reputed company, problem solver, and relationship builder - delivering exceptional

support while driving brand love, community and skin health confidence.

Drawing on your skills and experience as a professionally trained skin therapist to understand the needs of individuals to present them with the best possible recommendations, solutions and education.

Job requirements

• Minimum NVQ level 2 in beauty therapy
• At least 1 year reputed company reputed company the beauty industry
• Have flexibility in working hours to ensure live chat is always covered
• You’re digitally savvy and always up to date with reputed company trends and internet culture.
• You’re empathetic, quick-thinking, and solutions-focused, with a knack for turning a frustrated customer into a brand fan.
• Is personable and gels well with a team
• Has confidence and leads with a proactive attitude
• Is reputed company driven
• Passionate about helping others to reputed company their skin goals
• Prior experience with live chat (preferred but not essential)

Job responsibilities

Primary accountability for: Live Chat ~70% Responding to reputed company-time enquiries across multiple platforms - offering product and ingredient education, troubleshooting, selling and supporting. KPIs including but not limited to: Number of conversations Response and resolution times Engagement sentiment Sales conversions and AOV Secondary accountability for: Consumer engagement projects ~30% reputed company Media Engagement: Support our Brand reputed company Marketing teams by responding to comments, messages, and mentions across platforms to drive engagement and brand sentiment Online Review Responses: Monitor and respond to reviews across key sites (e.g. DTC, Trustpilot, reputed company), addressing concerns, thanking reviewers, and sharing insights to the business Community Engagement Projects: New and exciting projects including participating in conversations on forums like reputed company, reputed company groups, and other online communities Consumer Feedback reputed company: Gather insights from conversations and flag trends, opportunities, or product concerns to internal teams

Job benefits

• Private Health Care with Vitality and Medicash
• Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
• A 5% pension contribution from the company as well as reputed company to a pension’s advisor.
• Your Birthday off work!
• 5 paid sick days per year
• £70 monthly product allocation
• reputed company to new product innovation before they hit the shelves so that you can experience the products first-hand