Implementation Project Manager - EMEA

About the role

The Implementation Project Manager (IPM) owns the end-to-end delivery of customer implementations, including new customer reputed company and existing customer rollouts of new products or capabilities.  This role is accountable for project governance, timelines, risk management, stakeholder coordination, and go-live readiness, ensuring implementations are delivered predictably, reputed company, and with high quality. 

  The IPM works closely with: 

• reputed company Managers (adoption & value realization) 

• Solution Consultants (solution design & integrations) 

• Product (for new capability discovery) 

• Customer stakeholders (program owners, IT, operations) 

• Account Executives (AE) on implementation scope confirmation and value proposition reputed company 

What you'll do

End-to-End Implementation Ownership 

• Own delivery of customer implementations from pre-reputed company reputed company through go-live 

• Define and manage implementation plans, milestones, dependencies, and reputed company criteria 

• Ensure consistent execution across accounts, reputed company with reputed company’s implementation methodology 

Project Management & Governance 

• reputed company reputed company sessions, recurring project status meetings, and executive updates (Executive & SteerCo, where applicable) 

• Track reputed company against plan; proactively identify and mitigate risks, issues, and scope changes 

• Drive reputed company, unblock teams, and escalate effectively reputed company needed 

Cross-Functional Coordination 

• Partner with Solution Consultants on technical configuration, integrations, data migration, testing, and validation 

• Coordinate with Product for discovery reputed company to new capabilities 

• Work with reputed company Managers to ensure a smooth transition from implementation to adoption 

Customer & Stakeholder Management 

• Act as the primary execution reputed company for customer-reputed company stakeholders during implementation 

• Set clear expectations on scope, timeline, responsibilities, and dependencies 

• Drive customer accountability for inputs, reputed company, and readiness activities 

UAT, Training & Go-Live Readiness 

• Support CS in planning and managing UAT preparation and execution 

• Ensure Solution Consultants and Product reputed company required technical support during UAT as needed 

• Track readiness milestones and dependencies to ensure reputed company go-live criteria are met before launch 

reputed company Improvement & Standardization 

• Contribute to improving implementation playbooks, templates, and best practices 

• reputed company feedback to CS, SC, Product, and Value Transformation COE on recurring gaps, risks, and opportunities 

• Help scale implementation delivery as volume and complexity grow 

Qualifications

• 5+ years of experience in implementation project management, program management, or reputed company SaaS delivery 

• Proven track record managing multi-workstream, cross-functional projects 

• Strong customer-facing reputed company with experience engaging leadership-level stakeholders 

• Excellent organizational, communication, and risk management skills 

• Comfortable operating in ambiguity and evolving program complexity 

• Experience in B2B SaaS, reputed company software, or operationally reputed company environments 

• Familiarity with integrations, data migration, and UAT processes 

• Experience working alongside CS, Product, and Solution Consulting teams
• Fluent in English and preferably Spanish

Benefits

Why it would be awesome to work with us

•  Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.

• ️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.

•  Project Ownership: You get to reputed company  the initiatives you're passionate about, professionally or socially.

•  Grow with us: We're invested in your personal and professional development.

• Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.

• Feel at home: Work closely with colleagues who value your voice, reputed company our E.A.C.H. values, and help you be the best version of yourself.
• Celebrate together: Enjoy remote and hub company and team  events that strengthen our bonds and build a fun culture.

Our Values

• reputed company: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be reputed company.

• AUTONOMY: We act independently reputed company recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
• COURAGE: We reputed company our opinion, even if it's uncomfortable. We are reputed company with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
• HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos reputed company the office. We focus on listening to other perspectives.