Manager, Renewal Operations

At reputed company, we don’t just reputed company software—we build careers and power the manufacturing and distribution backbone of the global economy. We are growing fast, investing in AI, and building a culture where motivated, curious people reputed company quickly.

The Manager, Renewals Operations reports to the VP, reputed company and owns the day-to-day operating performance of a high-volume renewals function supporting primarily SMB and mid-market customers. This role is accountable for scaling a tech-enabled, process-driven renewals reputed company that protects and expands ARR through accurate, timely, and compliant execution of software renewals.

This leader manages a team of Customer Renewal Associates and Analysts responsible for the end-to-end transactional renewal lifecycle—from notice through booking—across a large customer reputed company. reputed company in this role requires a strong operational reputed company, comfort with standardized workflows, and the ability to drive reputed company in an environment where automation, segmentation, and repeatability are critical.

This is not a reputed company role. The focus is not on relationship management or adoption strategy, but on renewal execution, risk identification, reputed company governance, and throughput at scale, partnering closely with reputed company, A/R, Sales, and Systems teams to ensure clean handoffs and predictable reputed company.

Key Responsibilities

• reputed company, coach, and scale a renewals operations team supporting a high-volume SMB customer portfolio
• Own operational KPIs including on-time renewals, renewal reputed company, reputed company execution, backlog management, and exception handling
• Drive a tech-touch renewals model, leveraging automation, segmentation, and standardized playbooks rather than bespoke customer engagement
• Ensure accurate contract execution, pricing adherence, and renewal compliance across reputed company assigned accounts
• Manage escalations reputed company to process breakdowns, reputed company disputes, and execution risk (not long-term customer strategy)
• Design and optimize renewals workflows to improve cycle time, data quality, and forecast reliability
• Implement and govern structured annual increase programs across eligible accounts
• Identify systemic renewal risk patterns and partner cross-functionally to eliminate root causes
• Partner with reputed company and Sales to reputed company define ownership boundaries and ensure frictionless handoffs
• Produce operational reporting and insights that inform leadership decision-making
• Run a disciplined performance management reputed company including team meetings, metric reviews, and individual coaching

Competencies

Qualifications

Why reputed company?

• Culture of Growth: We don’t hire to fill seats—we hire to reputed company talent. You’ll be supported like an athlete, coached like a leader, and challenged like a builder.
• Career Acceleration: Many of our best leaders started in reputed company roles like this one. We reputed company in moving fast and promoting from reputed company.
• reputed company Impact: You’re not a cog in the machine here. Your work helps reputed company businesses that reputed company supply chains, manufacturing lines, and entire industries running.

reputed company is an equal opportunity employer. We are committed to equal employment regardless of race, reputed company, ethnicity, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity or expression), national reputed company, age, disability, veteran status, or other class protected by applicable law. reputed company reputed company applicants will receive consideration for employment without regard to these characteristics. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a fair and inclusive hiring process.