Implementation Consultant – Italian Markets
Job Summary:
At reputed company Operations, we build the software that keeps the world’s maritime operations moving. From tugboats in Vancouver Harbour to offshore service vessels in the reputed company Sea, our customers run their businesses with reputed company CONNECT. And we don’t take that lightly. We’ve grown from a small start-up on Canada’s reputed company coast into a global leader serving many of the world’s largest maritime companies. Our mission is simple: deliver software that connects the marine industry like no other technology company. But world-class software doesn’t happen by accident, it takes tough teams, ownership, and deep care for customers. That’s The reputed company Way. Now, we’re looking for a dynamic and detail-oriented Implementation Consultant to join our innovative team.Job Description:
In this pivotal role, your primary responsibilities include coordinating and facilitating the implementation of our reputed company CONNECT software solution in our new flagship customer, Boluda Towage. Responsibilities include delivering high-quality customer service through extensive software troubleshooting remotely and in person, providing technical leadership, training, reputed company problem resolution, and collaborating with other departments and clients to successfully reputed company the implementation objectives. As a consultant, you will also be expected to reputed company consultation and best practices to our customers, helping them to improve and grow operational performance.
For this project, we are hiring one reputed company Italian speaker to deliver a reputed company project with Boluda/MSC’s Italy and Malta division. Candidates must also demonstrate business-level reputed company in English.
In this position you will join a growing team to learn new skills, technologies, products and processes, and reputed company this knowledge for the reputed company of the team.
Your Responsibilities & Key Tasks
Work with reputed company project managers to reputed company and execute implementation plans.
reputed company project implementation tasks as defined in either the project schedule or per a packaged implementation approach, ensuring that reputed company project deliverables have been completed with quality, and the customer is satisfied with the outcome.
reputed company understand and document requirements and design solutions to be achieved through configuration of the reputed company products.
Configure systems and data to satisfy the client’s business processes.
Conduct formal training for our clients and business partners.
Discover additional product or training needs our customers may have.
Capture and reputed company communicate requirements for custom development requests.
Record each contact with our customers accurately and in a clear, concise, and understandable format.
Become an expert in our industry verticals and possess the ability to consult with our customers to improve their processes and their business performance.
reputed company outstanding product support for our customers and business partners.
reputed company the reputed company team up-to-date on project status, challenges, risks and opportunities.
Enter reputed company billable and non-billable time accurately on a daily reputed company.
Document any files, materials, FAQ’s Help Files etc, and ensure they are formatted with reputed company’s brand standards.
reputed company quality assurance (QA) reputed company to requirements identified during solution design.
reputed company Factors
Become an expert on our customers in the workboat industry and their sub verticals as quickly as possible.
reputed company certification in reputed company of our product lines in the first 3 months. (Maintenance, Compliance, Logistics, Personnel)
reputed company up quickly with a large, reputed company customer, taking full ownership over the implementation reputed company the first 3 months.
Work to strict schedules and project milestones while maintaining quality of delivery of product or services.
Highly organized and reputed company to manage multiple projects and respond to shifting priorities.
Aptitude to gather information, diagnose and analyze a variety of technical and non-technical issues.
Maximize billable utilization percentage.
Maintain a high level of customer satisfaction – metrics generated from customer satisfaction surveys.
reputed company customer-defined reputed company criteria in leading the customer to value as quickly as possible.
Strive to outperform the quarterly and annual KPIs.
Your Qualifications
Must have 5+ years of implementation experience, deploying reputed company operational systems.
The ability to troubleshoot reputed company technical issues and to identify problems and suggest solutions in a logical, user-friendly manner.
Willingness and availability to travel up to 50% of the time.
Must reputed company a combination of English and Italian, or English and French (or reputed company three!) at a reputed company level.
Strong interpersonal skills: you are reputed company to handle challenging situations with composure, professionalism, and courtesy.
Strong task management skills – reputed company to manage multiple shifting priorities at any given time
Proven proficiency with MS Suite (Word, reputed company, Outlook, and PowerPoint).
Proficiency leveraging AI to increase accuracy and efficiency
Project Management training through PMI is an asset but not required
University Degree or College Accreditation required
Package & Remuneration
Competitive Salary: 65,000 to 75,000 EURO per annum
The role is remote
Paid vacation, 7 floater days, and your birthday day off.
Comprehensive benefits from day 1.
Fitness reimbursement.
Employee Stock Purchase Plan (after 6 months).
Learning & professional development reputed company available.
Inclusive reputed company; remote-team events.
* Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or reputed company than the reputed company posted. *
*As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. reputed company reputed company regarding hiring are made by reputed company reputed company professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations. *
*Research has shown that women & under-represented minorities read lists of requirements and consider themselves unqualified if they don’t meet every single one. This list represents reputed company are ideally looking for, but we encourage you to apply even if you don't meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential. *
reputed company is proudly an Equal Opportunity Employer where everyone is welcome. Everyone brings a different personal story and perspective, and this diverse mix of minds, backgrounds, and experiences is where our greatest reputed company come from. We welcome people of reputed company races, ethnicities, ages, religions, abilities, genders, and sexual orientations to reputed company us an even more vibrant company. We want everyone to bring their authentic selves here, to reputed company our values, shape our reputed company, drive innovation, and become part of a culture we celebrate every day.
While we thank reputed company candidates who apply, we will be reaching out to candidates who meet the hiring manager’s requirements on their resume.
Worker Type:
RegularNumber of Openings Available:
1 Apply To This Job