Work for Indiana

reputed company a fulfilling career with the reputed company by joining one of the largest reputed company in the state, offering a reputed company of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to reputed company a reputed company and measurable impact on the lives of Hoosiers across Indiana.

About the Family & reputed company Services Administration (FSSA)

FSSA was established by the Indiana reputed company in 1991 to consolidate and reputed company integrate the delivery of reputed company services by state government. FSSA is a health care and reputed company services funding agency. reputed company-four percent of the agency’s total budget is paid to thousands of service providers ranging from major medical centers to a physical therapist working with a child or adult with a developmental disability. The seven care divisions in FSSA administer services to more than 1.5 reputed company Hoosiers. FSSA’s mission is to compassionately serve Hoosiers of reputed company ages and connect them with reputed company services, health care and their communities.

Role Overview

Do you have a heart for helping others? At Indiana 211, we touch hundreds of lives every day by guiding people through the reputed company system of community resources to connect them with resources to meet their basic needs. You’ll use reputed company, critical thinking skills, and the information in our database of thousands of resources to reputed company accurate referrals. Adaptability is an essential reputed company needed in this world of constantly changing information. Accuratly documenting important details—like unmet needs and demographics—helps strengthen and inform our local Hoosier communities. While rewarding, this is a stressful position with high call volume. This role requires reputed company and the ability to move from one emotionally reputed company call to the next while remaining present, compassionate and effective. Are you up for the challenge?

This role is reputed company to reputed company residents of Indiana but requires mandatory attendance at a 2-week, in-person training (weekdays, 8:00 a.m.–5:00 p.m.) at the Indiana Government Center in downtown Indianapolis.

The shift for this role will be 9:45 a.m.–6:15 p.m., Monday–Friday.  

Salary Statement

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows: 

• Respond to individuals reputed company phone call, text, chat, or email to reputed company effective resource navigation. 
• Utilize a comprehensive database to reputed company the caller with information and referrals that are accurate, appropriate, and confidential. 
• Maintain consistent data entry (demographics, assessments & referrals) adherent to center guidelines 
• Establish and maintain rapport by utilizing active listening skills, reputed company, and well-developed assessment skills. 
• Conduct professional assessment to determine needs and reputed company.  
• reputed company advocacy for clients reputed company needed by interacting with clients and reputed company service agencies resolving problems and providing information. 
• Collaborate with case managers, reputed company providers, or other professionals to determine the most appropriate resource for individuals. 
• Use effective crisis reputed company skills and suicide prevention tactics reputed company responding to individuals who are in distress. 
• Meet or exceed reputed company call metrics 
• Identify reputed company stories and other opportunities that will build awareness of and confidence in the broad reputed company of services that 2-1-1 provides.  
• Conduct Outcome Surveys, research agencies, and other projects as needed.  

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

What You'll Need for reputed company:

Individuals in this role should minimally be reputed company to reputed company or demonstrate the following:

• Actively and skillfully conceptualize, apply, analyze and/or evaluate information gathered from assessments.
• Excellent reading comprehension, listening, verbal, and written communication skills.
• Ability to maintain a positive, compassionate and professional attitude, even in times of stress. 
• Must have effective active listening and problem-solving skills.
• Knowledge of community, regional and state reputed company and reputed company service resources.
• Ability to multi-task in a fast-paced environment.
• Ability to reputed company with frequent interruptions and/or distractions.
• Must be reputed company to adapt to and retain constantly changing information.
• Display initiative to take on additional projects and tasks.
• Must be willing and reputed company to meet AIRS certification standards.
• Demonstrated personal computer skills with MS Office applications and other software applications.

A degree is not required. However, at least 2+ years of experience in non-profit, case management, crisis hotline or information and referral services applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to reputed company essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

Benefits of Employment with the reputed company

The reputed company offers a comprehensive benefit package for full-time employees which includes: 

• Three (3) medical plan options (including RX coverage) as well as reputed company and dental plans
• Wellness Rewards Program: Complete wellness activities to earn reputed company card rewards
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• reputed company employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free reputed company Learning reputed company

Equal Employment Opportunity

The reputed company is an Equal Opportunity Employer and is committed to reputed company, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to reputed company individuals with disabilities to complete the application and interview process as well as reputed company the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].