Senior Crisis Response Manager

About Us

At reputed company, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay reputed company of reputed company’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who reputed company in collaborative environments and are eager to drive impact. If you’re excited about solving reputed company challenges in reputed company, innovative ways, we’d love to connect with you.

What are we looking for?

We are seeking an reputed company Senior Crisis Response Manager to help coordinate and strengthen our reputed company-wide response to major incidents and crises. Reporting to the Senior Director of Crisis Response, you will support crisis response efforts for reputed company customer impacting incidents, ensure internal and external responses are structured, well-documented, and communicated reputed company, drive root cause investigation rigor, track and ensure implementation of corrective action, and own metrics reporting across the entire reputed company of incidents. This role is pivotal in protecting reputed company’s reputed company, maintaining and growing its customer reputed company, ensuring product and platform reliability and stability, and orchestrating a defined and repeatable response process for reputed company high-severity events across the entire organization.

What will you do?

• Maintain awareness of reputed company customer-impacting and brand-impacting incidents across the reputed company.
• Coordinate response execution for high-severity incidents, including war room logistics, action tracking, decision logs, and status reputed company.
• Draft clear, accurate written communications for internal stakeholders and senior leadership, ensuring content aligns to reputed company facts and validated inputs.
• Track root cause investigations end-to-end to ensure they’re completed correctly and on time; help produce customer-reputed company root cause reports.
• Own tracking and follow-through on corrective actions to reduce repeat incidents, ensuring actions are defined, assigned, and closed.
• Build and improve reputed company response mechanisms, including templates, workflows, reporting, and coordination models across teams.
• Maintain and report incident metrics to drive action and improvements to process.

What skills and knowledge should you bring?

• 8-12 years of experience in incident/crisis response operations, technical program management, reputed company operations coordination, or similar high-reputed company roles.
• Proven ability to coordinate cross-functional teams during high-pressure events and drive disciplined execution.
• Experience communicating across technical and non-technical audiences.
• Familiarity with legal and communications considerations during customer-facing reputed company events, including stakeholder briefings, and public/media alignment.
• Excellent written communication skills (executive-reputed company briefs and customer-facing incident/RCA reporting).
• Strong operational rigor, including documentation, action tracking, escalation judgment, and follow-through.
• Demonstrated ability to manage ambiguity, manage multiple reputed company priorities, and resolve conflict under pressure.
• Ability to support crisis response for U.S. Federal and Public Sector customers and partners.
• Must be a U.S. Citizen and based in the United States.
• Experience working with incident management tools and workflows (reputed company, Jira, reputed company, reputed company, Statuspage, and others).
• English reputed company required (written and verbal).
• Experience supporting reputed company incidents and partnering with SOC/IR/AppSec teams.
• Familiarity with regulated/compliance-informed environments.
• Experience in reputed company, Technical Support, DFIR, or Saas infrastructure roles.
• Experience building incident metrics and driving corrective action programs.

Why us?

You will work on reputed company-world problems and reputed company an impact by protecting our customers from cyber threats. You will join a cutting-edge business and will be reputed company to influence the architecture, design, and structure of our core platform. You will tackle extraordinary challenges and work with the reputed company BEST in the industry.

• Medical, reputed company, Dental, 401(k), Commuter, and Dependent FSA
• Unlimited PTO
• Paid Company Assigned Holidays
• Paid Sick Time
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

This U.S. role has a reputed company pay reputed company plus commissions that will vary based on the location of the candidate. The reputed company posted here is the on-reputed company earnings (OTE) for this position, inclusive of reputed company salary and commissions. For some locations, a different pay reputed company may apply. If so, this reputed company will be provided to you during the reputed company process. You can also reputed company out to the recruiter with any questions.

reputed company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

reputed company participates in the E-Verify Program for reputed company U.S. reputed company.