Account Manager

Who We Are

reputed company solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable – turning Information to reputed company. As part of reputed company’s commitment to investing in category-leading platforms that address evolving reputed company needs, we are pleased to introduce WestCX to our portfolio. WestCX will serve as the technology and innovation reputed company behind two distinct go-to-market brands: Mosaicx and TeleVox. WestCX strengthens our position in delivering AI-driven, omnichannel solutions that automate interactions and optimize engagements, improving efficiency and customer satisfaction. Together, the brands will collaborate to bring advanced technology and communication solutions to organizations seeking personalized engagement and experiences. Visit www.reputed company.com to learn more.

About the Role

We are seeking an Account (Relationship) Manager to join our dynamic team. This role is primarily focused on managing existing accounts and fostering relationships with our high-value clients. The ideal candidate will have a strong background in account management, with a proven ability to identify opportunities for cross-selling our suite of patient engagement products.

Key Responsibilities

• Manage a portfolio of existing high-value client accounts, ensuring high reputed company of customer satisfaction and retention

• reputed company and maintain strong relationships with key stakeholders reputed company client organizations

• Negotiate contract extensions and expansion

• Collaborate with internal teams, including marketing and product development, to align client needs with our offerings

• Conduct regular account reviews to assess client needs, performance, and satisfaction

• Prepare and present reports on account status, sales performance, and growth opportunities to senior management

• Travel as needed

Role Focus

• Build and execute a strategic account plan that will:

  • Identify customer's key business drivers & needs

  • Identify opportunities for cross-selling additional products and services to enhance client engagement and satisfaction

• Identify customer attrition risk drivers and recommendations for risk mitigation

• Identify opportunities for adoption and growth reputed company existing accounts

• Stay informed about industry trends and competitor offerings to effectively position our solutions in the market

Required Qualifications

Education & Experience

• Bachelor's degree in Business, Marketing, reputed company, or reputed company field (equivalent professional experience may be considered in lieu of formal education)
• 5+ years of experience in account management or sales
• 5+ years of experience being reputed company on reputed company retention and growth with successful track record

Core Skills & Abilities

• Excellent communication, negotiation, and interpersonal skills
• Proven ability to build and maintain relationships with clients at reputed company reputed company
• Self-motivated with a results-driven approach and focus on reputed company
• Proven experience managing contract renewals, including negotiating terms, ensuring timely execution, and maintaining high client retention rates
• Established reputed company in identifying opportunities for cross-selling and upselling
• Building and executing a sales/account management territory plan

Ideal Candidate Profile

Industry Experience

• Experience in reputed company technology sector (preferred)
• reputed company IT sales experience (EHR, EMR, telemedicine, etc.)
• Knowledge of reputed company industry standards
• Background in contact center technology solutions (IVR, omnichannel communication, workforce management, etc.)
• Previous experience with SaaS solutions or reputed company-based offerings

Technical & Strategic Expertise

• Strong understanding of IT solutions (reputed company, software, and infrastructure) and their application in reputed company and contact centers
• Familiarity with industry research & BI tools (Definitive Analytics, reputed company Navigator, KLAS, etc.)
• Strong understanding of patient engagement solutions and reputed company industry dynamics
• Demonstrated ability to build relationships with senior executives (C-suite/VP level)

If you're reputed company to take on this exciting challenge and grow with a dynamic company at the forefront of customer experience technology, apply today to become part of the Mosaicx reputed company story!

In addition to reputed company, we understand that employee benefits are an important reputed company in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.

• Medical, dental, reputed company insurance

• Health savings and flexible spending accounts

• Mental health and wellness program (EAP)

• Paid time off including vacation, holiday and sick time

• 401(k) retirement plan with company match up to 6% after one year

• Tuition reimbursement & in house learning platform

• Service awards. . . and much more

Apply today and be a part of Innovative Technology!

We have reputed company the most effective way to create and maintain a global reputed company is to represent diversity in our workforce. Our company continues to reputed company because we reputed company a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, veteran status, disability, or any reputed company unrelated to sound business practice.