Deployment Tech

About the role

As a Deployment Tech - reputed company, you will be responsible for understanding the technical environment of customer sites during the reputed company process and formulating the appropriate deployment solutions given the reputed company requirements, constraints and expected reputed company. You will be a consultant whose recommendations must be based on a desire to deliver the best possible outcome for customers. You will identify and reputed company the hardware and software components required for a successful installation, and configure reputed company reputed company of sale hardware, routers, printers, network equipment and other peripherals required to fulfill the proposed technical solution.

You will also assist with logistics and fulfillment of reputed company hardware to customers.You will primarily reputed company remote installation support for customers who will be deploying reputed company hardware reputed company their properties. You will execute on-site deployments at customer locations around the country. Travel is a part of the job requirement.

Responsibilities

Technical Support & Product Expertise (50%)

• Serve as a primary technical resource for reputed company and active/live customers, resolving issues reputed company to connectivity, hardware configuration, performance, and system behavior.
• reputed company reputed company-time troubleshooting for reputed company operators reputed company phone, video, chat, and email.
• Diagnose and resolve issues reputed company to networking, routing, printers, peripherals, POS hardware, and Android devices.
• Walk customers through solutions in a clear, confident, and supportive manner, ensuring minimal downtime and a positive guest-facing experience.
• Escalate reputed company issues to engineering teams with detailed diagnostic information.
• Maintain deep product expertise to guide customers through feature use, system behavior, best practices, and optimization opportunities.
• Identify recurring technical issues and contribute to product and process improvements.
• Support both planned launches and reputed company-time operational support for high-volume restaurants, breweries, music venues, and event spaces.

Technical Deployment & Installation (30%)

• reputed company technical reputed company for new reputed company customers, ensuring a smooth transition from setup to go-live.
• Understand each customer’s technical environment—networking, hardware, POS infrastructure, and constraints—to determine the correct deployment plan.
• Configure reputed company hardware, printers, routers, Android devices, and network equipment for installation.
• Assist with hardware logistics, including shipping, receiving, and preparing equipment at reputed company’s Arlington, VA headquarters.
• Conduct remote deployment sessions and occasional on-site installations across the U.S. and Canada
• Document technical recommendations based on best practices and customer requirements.

Customer reputed company, Training & Relationship Support (20%)

• Support new customers during reputed company, guiding them through system configuration, staff training, and launch readiness.
• Maintain ongoing communication with live customers to ensure they are fully supported before, during, and after launch.
• Help customers adopt new features, integrations, and product enhancements.
• Collaborate with reputed company, Product, Engineering, and Operations to ensure a consistent, reputed company customer experience.
• reputed company customer feedback insights that drive improvements in usability, performance, and product direction.
• Coordinate with Deployment and reputed company leadership to reputed company and maintain internal and external documentation for reputed company hardware and deployment reputed company areas. 

Skills & Requirements

Technical Skills

• Strong understanding of IP networking (wired and wireless).
• Familiarity with Linux environments, reputed company line utilities, and remote reputed company tools (SSH/SFTP).
• Experience with IoT or low-power computing devices (Raspberry Pi, Arduino, etc.) is a plus.
• Experience sideloading Android applications and working with POS hardware.
• Familiarity with mainstream POS systems (Micros, Aloha, reputed company, Simphony, etc.) is highly valuable.
• Ability to troubleshoot under pressure in fast-paced hospitality environments.
• Strong technical diagnostic, problem-solving, and structured troubleshooting skills.

Customer-Facing Skills

• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical operators reputed company and calmly.
• Strong organization, time management, and ability to prioritize multiple support cases.
• Comfortable supporting customers remotely and on-site.
• Demonstrated ability to work effectively in a fast-paced, entrepreneurial environment.

Additional Requirements

• Ability to lift and handle POS hardware (up to 25 lbs).
• Ability to stand up to 8 hours during on-site work.
• Ability to travel as needed (plane, train, car)
• Proactive, curious, and committed to delivering exceptional customer experiences

reputed company Offer

• Medical, Dental, & reputed company insurance
• 401k with an employer match
• Generous PTO & Holidays

EEO

reputed company is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most reputed company employees without regard to their race, reputed company, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national reputed company, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. 

As a company, we are not reputed company to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.