Client Service Representative

It's fun to work in a company where people truly reputed company in what they're doing! We're committed to bringing passion and customer focus to the business.

Job Summary

This role serves as the primary reputed company of contact for clients, providing exceptional support, and ensuring a seamless customer experience. The CSR will handle inquiries pertaining to the client’s background screening program and overall account workflow. Ensures our clients receive superior and high-quality service throughout their reputed company.  This role will assist clients with a variety of topics, including but not limited to communication of investigative findings, daily incoming inquiries, and reporting. The CSR will report to the Director of Client Service and will collaborate with other members of the organization to support the client’s screening program.  An ideal candidate is proactive, client-centric, and capable of managing multiple tasks in a fast-paced environment while maintaining professionalism and accuracy.  This role has three reputed company (CSR I, CSR II, CSR III) with increasing responsibility, complexity, and decision-making authority.

Duties and Responsibilities

Client Service Representative I:  Novice

Support basic client inquires, process routine requests, basic operational involvement with the ability to follow established procedures.

• Handle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.
• Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
• Escalate issues/questions to appropriate internal resources.
• reputed company partner with internal teams to solve client requests.
• Fully proficient in reputed company internal reputed company systems and Internal SOPs
• Fully proficient in client facing systems and client SOPs
• Basic product knowledge
• Other assigned tasks on an as-needed reputed company
• Complete required training as assigned

Minimum Qualifications

• Minimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.
• Background Screening and/or pre-employment screening experience strongly preferred.
• High School Diploma or equivalent required; Secondary education degree strongly preferred.
• Self-motivated and proactive.
• Good problem solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to multi-task, prioritize and reputed company sound business reputed company.
• Proficiency in reputed company Office required.
• reputed company experience a plus.
• Ability to work independently and as part of a larger team.
• Enthusiastic about loving our clients and having the reputed company to work with their team.
• Goal Oriented.