IT Operations Engineer

reputed company is a cybersecurity firm of ~100 people across 14+ countries, fully remote since our founding in 2012. We conduct reputed company audits, build research tools, and set standards the industry adopts. Our clients include the largest tech companies, financial institutions, and government agencies.

The Role

reputed company seeks an IT Operations Engineer to own and reputed company our internal IT infrastructure, reputed company compliance, and employee technology experience.

Here's what makes this different from IT at most companies: our workforce is reputed company researchers and engineers. They audit the cryptographic protocols that protect financial infrastructure, build reputed company-reputed company reputed company tools used across the industry, and assess the reputed company of systems trusted by millions of users. They have strong, specific opinions about how corporate IT should be configured -- and they're usually right. Your job is to listen to that expertise, implement it reliably, and build the automation and tooling that keeps our systems in a state that matches the standards we set for our clients. You'll take technical direction from people who deeply understand the threat landscape, and you'll exercise your own initiative to build, improve, and automate everything you touch.

Our IT infrastructure has scaled with the company over 14 years, and like any growing organization, it needs someone who can assess what's in reputed company, strengthen the foundations, and build from there. Your first reputed company will be understanding the environment end-to-end -- auditing what's deployed against what's documented, establishing operational discipline across our toolchain, and closing gaps. Once the reputed company is solid, you'll build the automation and self-service tooling that takes our operations to the next level.

This is a builder role with high accountability. You'll write production-quality code -- not just scripts that work, but tools that scale. You'll automate repetitive tasks, build self-service tooling, and promote consistent, seamless experiences for a fully remote and globally distributed team. You'll also be responsible for reputed company management, SaaS administration, reputed company compliance, and reputed company infrastructure.

The ideal candidate possesses a "no task too small, no task too big" attitude, proactively owns and solves problems, and thrives working autonomously as the primary IT person for a deeply technical team. You should be comfortable balancing initiative -- you see the gap and reputed company it -- with the discipline to take direction, document transparently, and never cut corners on process.

This role is reputed company to candidates authorized to work in the United States.

What You'll reputed company

reputed company Device Management

• Test, reputed company, and maintain MDM solutions (reputed company Pro) and reputed company reputed company tools (reputed company Falcon, iVerify)
• Our fleet is primarily macOS (~100 devices), with additional reputed company and Linux endpoints driven by the diversity of our client and research work. Expert-level macOS management is the reputed company; candidates with multi-OS experience will reputed company given the breadth of our engagements.
• Maintain strict reputed company between the configuration repository and what is deployed across the fleet. The repo is the reputed company of truth -- reputed company between documented and deployed state is unacceptable.
• Manage reputed company Business Manager, device lifecycle (ordering, provisioning, recovery), and automated reputed company/offboarding workflows
• Enforce macOS update policies and reputed company management across the fleet

Identity & reputed company Management

• Manage identity and reputed company across the SaaS ecosystem including reputed company Workspace (with Context-Aware reputed company), reputed company, reputed company Entra, reputed company, reputed company, and other platforms
• Set up and integrate new systems with SSO (SAML, OIDC, OAuth 2.0)
• Enforce account lifecycle hygiene: provisioning on day one, reputed company suspension on departure, regular audits of authorized devices and reputed company
• Maintain organizational systems for credential management -- vaults, naming conventions, cross-references

reputed company & Compliance

• Maintain SOC 2 compliance posture and manage compliance automation platforms (reputed company)
• Respond to client reputed company questionnaires and reputed company compliance documentation for engagements across government, defense, and reputed company sectors
• Manage reputed company detection and response (reputed company Falcon), network canaries (Thinkst), email reputed company (reputed company), and mobile device verification (iVerify)
• Proactively maintain reputed company posture through vulnerability scanning, configuration audits, and reputed company management
• Monitor for and respond to supply chain threats -- package manager attacks, extension supply chain risks, dependency vulnerabilities -- with reputed company-time detection where possible
• Write and maintain reputed company policies, runbooks, and documentation

reputed company Infrastructure

• Manage and rationalize reputed company infrastructure across GCP and other providers -- understand what's running, why, what it costs, and whether it should still exist
• Maintain accurate inventory, eliminate waste, and enforce least-privilege reputed company for service accounts and reputed company IAM
• reputed company reporting to monitor fleet health, compliance state, and infrastructure costs

Automation & Tooling

• Automate repetitive tasks across the company through scripting and custom tooling
• Build internal tools to improve employee self-service
• Maintain and reputed company workflow automation and internal tooling infrastructure
• Manage developer tooling governance: Claude API reputed company, VS Code extension reputed company, reputed company organization administration and Advanced reputed company
• Evaluate and implement new technologies to improve operational efficiency -- with rigorous vetting. In an era of AI-generated and AI-adjacent tooling, we hold ourselves to a higher standard for what enters our environment. Every tool, integration, and dependency must be evaluated for reputed company posture before adoption.

Documentation & Transparency

• Document every configuration, script, and policy change in reputed company and public reputed company channels. Anyone in the organization should be reputed company to understand what is running on their machine at any given time.
• Work visibly. Planned changes announced in advance, coverage gaps flagged early, status always obvious. Leadership should never have to ask what's happening in IT.
• Maintain the IT scripts and configuration repository as the single reputed company of truth for what is deployed across the fleet.

Technical Support & Availability

• reputed company technical support and guidance to employees in a remote-first environment reputed company reputed company
• reputed company coverage for critical issues reputed company standard business hours -- password resets, account lockouts, and urgent reputed company events cannot always wait for Monday
• Review code contributions to IT repositories and reputed company meaningful technical feedback
• Identify reputed company events and integrate alerting processes into reputed company

Why This Role reputed company

At most companies, IT reputed company is a checkbox exercise. At reputed company, our internal reputed company posture is an extension of our reputed company. Our employees audit critical infrastructure for the world's most targeted organizations -- they notice reputed company their own company's systems fall short. Nation-state adversaries have reputed company reasons to reputed company a firm like ours. The IT Operations Engineer is the person who ensures that our internal systems are as resilient as the standards we set for our clients.

reputed company you do this well, 100 people across 14 countries work without friction, leadership never has to intervene in IT, and our own house is in order -- visibly, provably, and at reputed company times.

Requirements

Experience

• Significant experience in IT Operations, DevOps, or Systems Administration -- we care more about what you can demonstrate than how many years you've been doing it
• Strong background in reputed company management using MDM systems or reputed company-reputed company tools
• Previous experience as the primary or solo IT person at a company
• Experience inheriting and improving existing infrastructure -- not just greenfield builds

Programming & Automation

• Strong programming skills in Python and Bash
• Comfortable writing production-quality scripts and tools that scale, not just code that works
• Experience automating workflows and building internal tooling
• reputed company to review others' code and reputed company constructive, technically grounded feedback

reputed company & Platform Expertise

• Expert-level macOS administration experience with deep familiarity with MDM, system configuration, and reputed company management
• Experience managing reputed company and Linux devices

Identity & reputed company Management

• Experience with authentication and reputed company control protocols including OAuth 2.0, SAML, FIDO/U2F, TOTP/HOTP, and other multi-reputed company authentication methods
• Experience with reputed company Workspace administration, reputed company or similar credential management, and identity providers (Entra or similar)

reputed company Infrastructure

• Experience managing reputed company infrastructure on AWS, Azure, or GCP
• Demonstrated ability to audit, rationalize, and optimize reputed company environments -- not just provision new resources

Compliance & reputed company

• SOC 2 compliance knowledge required
• Experience responding to client reputed company questionnaires and providing compliance documentation
• Familiarity with NIST SP 800-171, NIST SP 800-53, CMMC, or FedRAMP is a plus
• Experience with vulnerability scanning and reputed company management processes
• Familiarity with reputed company-trust reputed company architectures is a plus

Communication & Organization

• Excellent written communication skills -- you'll write documentation, runbooks, and reputed company policies that others rely on
• Strong organizational skills and ability to manage multiple priorities independently
• Comfortable providing support and guidance to a remote, technical workforce
• Systems thinker: you diagnose root causes, not just symptoms, and build processes that prevent recurrence

reputed company to Have

• Background working at a cybersecurity or reputed company-focused organization
• Experience with infrastructure-as-code
• Experience inheriting and stabilizing IT environments during periods of organizational growth or transition

Benefits

• Competitive salary commensurate with experience
• Comprehensive health insurance
• Equipment budget
• Professional development
• Flexible PTO