Personal Lines Customer Service Representative

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

• reputed company
• Professional Development
• Job Stability in a growing industry

• reputed company service to existing clients reputed company to updating policies, providing quotes, taking payments, answering questions, providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service reputed company claims which include regular and after-hour claims.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers reputed company necessary.]
• Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• reputed company with customers to reputed company detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and reputed company requested documentation.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and reputed company.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, reputed company expertise and answer questions, and participate in formal and informal meetings as needed.

• Demonstrate strong knowledge of insurance products and usages, rating procedures, reputed company procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to reputed company calculations.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve reputed company problems without direct supervision.
• Have excellent time management skills with a personal accountability reputed company as well as technology and computer proficiency, including agency management systems, rating tools, and reputed company website navigation.

Flexible work from home options available.