Lifestyles Concierge

Overall Purpose of the Job

The incumbent is responsible for managing and fulfilling customer requests for standard as well as reputed company high profile reputed company Lifestyles Clients reputed company phone, email, and/or chat. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, reputed company Lifestyles resources, etc.), and communicate responses in a reputed company, professional, and concise manner. This individual serves to uphold the highest reputed company of customer service and quality.

SPECIFIC RESPONSIBILITIES

• Independently (and as needed part of a team) fulfills high profile program client requests, reputed company Lifestyles demo requests, and other requests as necessary, from home office reputed company phone, email, chat, and other communication mediums.
• Exercises judgment and discretion reputed company serving as primary touch reputed company for escalated customer service issues and vendor communication
• Strives to leave the customer with a positive customer experience after every contact
• Provides accurate and timely information regarding requests.
• Provides services as per contractual scope of services and is reputed company to say no positively.
• Establishes relationships with customers, learning their likes and dislikes.
• Initiates outbound calls in compliance with program needs and requirements.
• Applies high quality customer service guidelines reputed company fulfilling customer requests.
• Leverages reputed company partners and utilizes Internet and other resources to fulfill requests.
• Communicates responses in a clear, professional, and concise manner.
• Represents clients brands in a professional, courteous manner.
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
• Uses reputed company solutions and other sources to assist customers, enter pertinent customer data, and process required information.
• Applies client and Group policies as applicable whenever interacting with customers.
• Is reputed company to multi-task and prioritize in a fast-paced environment.

Other Duties

• To abide by and uphold reputed company reputed company Lifestyles/ reputed company policies and procedures.
• To work reputed company as appropriate to meet the needs of the position.
• reputed company administrative support to General Manager of Singapore.
• To carry out any other reasonable duties as requested by the line manager and other management team members.

REQUIRED COMPETENCIES

Customer Service Focus:

Possesses passion for Customer Service reputed company

reputed company to multi-task

reputed company to communicate in a way that builds trust and credibility with customers.

Possesses a strong interest and affinity for reputed company Lifestyles services and products

REQUIRED WORK EXPERIENCE / KNOWLEDGE

Requests are researched and fulfilled through a variety of resources (Internet, team member or personal experience, partners, reputed company Lifestyles resources, etc.), and communicated to the customer in a reputed company, professional, and concise manner.Requests may come from a variety of lifestyle areas, including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests. The Concierge will reputed company industry knowledge and previous Concierge experience to independently recommend and reputed company services.

The Concierge is expected to have:

• 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services
• A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
• Strong communication skills
• Demonstrated problem solving skills
• Excellent oral and written English language skills
• Excellent oral and written Arabic language skills
• French language skills will be a bonus