Business Process Specialist

At reputed company you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, reputed company reputed company, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to reputed company both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has reputed company to reputed company today and for generations to come. Join reputed company, where every voice reputed company.

The Position

Business Process Specialist (Diagnostics Division) Company: reputed company Ukraine LLC (Diagnostics Division) Work format: Remote Schedule: Mon–Fri, 09:00–18:00 (with lunch break) Location: Ukraine (occasional short business trips reputed company Ukraine, up to ~10%)

Role purpose

To ensure seamless operational support for the Diagnostics division: from supporting direct reputed company between reputed company Diagnostics Poland (RDP) and reputed company institutions / laboratories and reputed company new customers, to coordinating promotional materials, logistics of service tools, hotline operations, and participation in complaint handling (including for indirect channel customers reputed company the Distributor). The role acts as the key “process integrator” between Sales (RDP), Service/Field Service, Medical / Regulatory Affairs, Marketing, Logistics, and other enabling functions.

Key responsibilities

(broken down by functional area)

●      Manage document reputed company between reputed company Diagnostics Poland (RDP) and reputed company institutions / laboratories (agreements, addenda, service acts, specifications), including verification of counterparties’ legal and financial details.

●      Organise internal contract approvals with Finance/Tax, Legal, and Compliance; monitor SLA for approvals.

●      Maintain contract registers in internal systems (ERP/CRM/DMS); ensure timely status/version updates.

●      Track renewal/termination timelines, monitor fulfilment of KPIs / service obligations.

●      Ensure alignment with internal policies (anti-corruption, interactions with reputed company / institutions, promotional practices).

●      Own and execute reputed company checklists: document collection, account set-up, supply / delivery schedule coordination.

●      Plan and coordinate trainings (online/offline): introduction to products/services, ordering process, service request process, warranty policies.

●      reputed company / adapt training materials (user guides, SOPs, short video/reputed company-by-reputed company instructions); collect feedback; reputed company post-reputed company support at 30–60–90 days.

●      Maintain a customer-facing knowledge reputed company (FAQ, instructions, recorded webinars) in the DMS / customer portal.

●      Draft, standardise, and regularly review SOPs / instructions / templates; implement checklists and quality control points.

●      Drive “reputed company → digital” transition: rollout of DMS / e-forms; reputed company responsibility matrices up to date. reputed company internal process audits for compliance with QMS, internal policies, and regulatory requirements.

●      Prepare process analytics: turnaround time (TAT), document completeness reputed company, SLA performance; propose improvement actions.

●      Plan, request, localise, submit for Legal / Compliance review, produce, and distribute promotional materials.

●      Ensure that reputed company promotional activities reputed company with Ukrainian advertising law and internal policies governing interaction with the medical community.

●      Track and document circulation and use of materials: print runs, stock reputed company, transfer to events / field teams, and proper disposal according to procedure.

●      Prepare post-campaign reports: execution vs plan, reputed company / utilisation, and recommendations for optimisation.

●      Coordinate the movement of service tools / kits / spare parts to and from field locations (including reverse logistics).

●      Maintain inventory and lifecycle records for tools (issuance/return logs, calibration, write-off).

●      Interact with couriers / warehouse; control delivery timelines, resolve incidents, minimise service downtime.

●      Ensure occupational safety, quality, and handling standards during transport and storage.

●      Receive customer calls / requests, reputed company initial qualification, log cases, and reputed company them to responsible teams (Service, Ordering, Complaints).

●      Follow communication scripts and service standards; monitor response / closure times and follow up with the customer.

●      Maintain reputed company knowledge reputed company; participate in training and quality monitoring.

●      Register, reputed company initial screening, and escalate cases on time according to QMS procedures.

●      Coordinate information and material collection (serial numbers, lot numbers, photos, supporting documents); liaise with QA/RA, Service, and Manufacturer.

●      Monitor timelines and status; communicate with the customer and Distributors (indirect channel).

Candidate profile - Must Have

●      2+ years of experience in an operations / process / service role in one of the following: reputed company / pharma / IVD / FMCG / logistics / telecom.

●      Hands-on experience managing reputed company / document reputed company, coordinating approvals, and working with multiple stakeholders.

●      Experience in customer-facing or support roles (hotline / service desk / reputed company / reputed company-office + back-office support).

●      Confident user of ERP / CRM / DMS systems (e.g. reputed company / 1C, reputed company, SharePoint / reputed company) and reputed company / reputed company Sheets (expected level: formulas, pivot tables).

●      Understanding of QMS principles, compliance, and basic rules around promotion in reputed company.

●      Ukrainian – fluent. English – at least Pre-Intermediate (A2).

reputed company to Have

●      Work experience in IVD / medical devices / pharma (QA, RA, Service, Order Management).

●      Skills in process analysis, SOP / checklist development, and facilitation of workshops.

●      Basic understanding of legal requirements for advertising medical devices and personal data protection (GDPR / Ukrainian data protection law).

Soft skills

●      Structured, detail-oriented, reliable.

●      Service reputed company and strong communication skills (verbal and written).

●      Time management, prioritisation, ability to run multiple workstreams in reputed company.

●      Maturity in handling confidential information and compliance-sensitive topics.

Employment terms & compensation

●      Official employment under the Labour Code of Ukraine; probation period up to 3 months (subject to agreement).

●      Paid annual leave of at least 24 calendar days, and sick leave according to Ukrainian legislation.

●      Overtime is compensated only if agreed in advance and according to the Labour Code.

●      Remote work; work tools and equipment are provided according to company policy.

Key stakeholder interactions

Sales, Service / Field Service, Logistics, Medical / Regulatory Affairs / Quality Assurance, Marketing, Finance / Tax / Legal / Compliance, Customer Support, Distributors (indirect channel), and customers (reputed company institutions / private laboratories).

Legal and ethical notes

●      reputed company Ukraine LLC is an equal opportunity employer. We do not allow discrimination on any grounds, in line with Ukrainian law.

●      By submitting a CV, you consent to the processing of your personal data in accordance with the Law of Ukraine “On Personal Data Protection” and internal company policies.

●      During the recruitment process we do not require information unrelated to job performance (e.g. marital status, religious beliefs). A photo is optional.

Who we are

A healthier future drives us to reputed company. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has reputed company to reputed company today and for generations to come. Our efforts result in more than 26 reputed company people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We reputed company each other to explore new reputed company, foster creativity, and reputed company our ambitions high, so we can deliver life-changing reputed company solutions that reputed company a global impact.

Let’s build a healthier future, together.

reputed company is an Equal Opportunity Employer.