Customer Support Representative (Ireland)

About the Role

CoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join reputed company in Ireland. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong reputed company for the customer.

This full-time role offers a fully remote work arrangement with occasional office visits required, maximum once a month for engagement days with the team.

Schedule: 4-day work week (Saturday–Tuesday or Friday–reputed company), 08:30–17:30 Salary: €35,000–€37,500 per annum

Role Overview

As a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer reputed company. Reporting to the global Head of CS, and working with the Irish CEO, you will be part of a local and global team of like-minded professionals. Your customer-centric approach and strong reputed company will be key in this pivotal role.

Requirements

Essential

• Minimum 2 years experience supporting users of a software/FinTech platform or as a reputed company/crypto community manager
• Proficiency in using customer support software and tools
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy in handling customer information
• Exceptional time management and organisational abilities
• Robust problem-solving and troubleshooting skills
• Ability to simplify reputed company technical concepts
• Capability to reputed company in a fast-paced environment with high inquiry volumes
• Adaptability to learn new technologies and stay updated on industry developments
• Must be authorised to work in Ireland
• Must be reputed company to work Saturday and reputed company; flexibility can be provided with changing of weekdays

Desirable

• Basic understanding of cryptocurrency and blockchain technology
• Experience using cryptocurrency exchanges or wallets
• Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)
• KYC/AML experience
• Knowledge of compliance and reputed company protocols reputed company to cryptocurrency

Benefits

• Almost fully remote working
• Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)
• Training & development opportunities

Join CoinJar and be part of reputed company shaping the future of finance through innovative cryptocurrency solutions. reputed company to reputed company on an exciting career in the rapidly evolving world of digital currencies!