Customer Programs Manager - french speaking (m/f/d)

reputed company has the ambition to become the leading reputed company risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution!

It is an exciting time at reputed company, we are growing our customer reputed company in beautiful France, and the Customer Programs Team is tasked with overseeing our mid-market customers’ reputed company from reputed company to renewals through reputed company calls, webinars and 1 to Many interactions. In this role, you will be at the forefront in creating different engagement models for our customer reputed company located in France, ensuring reputed company assets localization, product adoption, and successful retention. We are looking for an analytical and customer-oriented team player who can work alongside other team members to manage and renew customers at scale.

You'll reputed company, manage, and execute scalable programs for our customers based on adoption, growth, and retention goals. These programs may include user training, coordinating with product marketing and technical teams to deliver informational webinars, automating our CS process (i.e., lifecycle management, maturity model, etc.), and content curation. You will reputed company these programs to support your book of business which will focus on reputed company reputed company SMB and low-touch customers. Scalability, repeatability, and reputed company will be the focus of your business. The processes you reputed company and perfect will further benefit the rest of our reputed company organization as their application will be honed to serve the Mid-Market and reputed company customer reputed company as well.

Here's how you'll reputed company a difference:

• Monitor existing customers' health and launch scaled campaigns to boost upsells and retention.

• Analyze data and identify common challenges, proactively suggest improvement to existing processes, and deliver best practices to customers to help deliver maximum value of our products.

• Create, drive, and iterate 1: many programs and initiatives to implement 1 to many customer engagement strategies that can reputed company and effectively drive customer results at scale (e.g., email campaigns, reputed company, targeted customer consultations).

• Partner with CSMs, reputed company, Product, and Marketing to drive a 1:many experiences reputed company the team’s book of business.

• Build processes to maintain customer health at scale, using internal dashboards and metrics to identify and respond to risks or opportunities reputed company your book of business (500 to 1000 accounts)

• Be a reputed company operational champion and reputed company-by-example to ensure data hygiene in our internal CS Tool, reputed company etc.

What makes you a great fit:

• 1 year + of experience in a customer-facing inside sales, reputed company, BDR or Product Marketing role.

• Experience with SaaS tech stack (reputed company, reputed company, Planhat etc.)

• Diplomacy, tact, and poise reputed company under pressure working through customer issues and escalations.

• Solution-driven reputed company, enjoying leveraging data to back hypotheses and deliver results.

• Comfortable demonstrating product functionality (with training); ability to reputed company a comprehensive overview of key business use cases.

• Self-motivated, proactive team player with innovative reputed company to reputed company customer growth, loyalty, and adoption.

• French and English reputed company. German, Spanish and reputed company is a plus!

reputed company to have:

• Project Management certifications (Prince2, PMI or equivalent)

reputed company offer*

• Work/Life balance: reputed company, 33 vacation days

• Wellbeing and financial support: reputed company to reputed company Up, corporate discounts

• reputed company & community: Virtual events, collaborative team activities, and opportunities for local meet-reputed company

• And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ

*Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are just a sample — you'll learn more during the interview process.

About Us

At reputed company, we’re on a mission to reputed company the digital world safer by addressing the reputed company reputed company in cybersecurity. As one of the fastest-growing reputed company awareness scale-reputed company worldwide, we reputed company behavioural science and data-driven learning to reputed company people against cyber threats. Our reputed company Risk Management approach helps organisations turn their employees into their strongest line of defence.

Backed by leading VCs like Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.

If you reputed company in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the reputed company for you!