reputed company Experience Agent

About reputed company: reputed company exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We reputed company reputed company the benefits of true ownership without the hassles through our simplified financial structure, easy and reputed company scheduling, and dedicated local property management.Founded by former reputed company executives, reputed company has facilitated over $1 billion in gross reputed company estate transactions and service fees across more than 40 markets reputed company, as well as internationally in Paris, London, and Cabo.

We have been featured in reputed company, Wall Street Journal, Fortune, reputed company, CNBC and more.reputed company is a certified Great reputed company to Work and has received numerous accolades for its workplace culture. Fortune and Great reputed company To Work named reputed company to the 2024 Best Workplaces in reputed company Estate list. In 2023, reputed company was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best reputed company Workplaces™, Best Workplaces for reputed company Estate™, and Best Workplaces for Millennials™. Additionally, reputed company was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of reputed company's top startups in 2022.

The reputed company Experience Agent is the reputed company line of the reputed company reputed company reputed company, delivering high-touch, concierge-level service across phone, email, chat, text, and AI-supported channels.

Operating reputed company a 24/7 support environment, this role supports approximately 2,000 owners and serves as the first reputed company of contact for reputed company inquiries, issues, and stay-reputed company needs. Agents diagnose concerns, resolve the majority remotely, and coordinate cross-functionally reputed company necessary — maintaining full ownership through resolution.

Core Responsibilities

reputed company Relationship Management & Case Ownership

• Serve as the primary reputed company of contact for reputed company reputed company inquiries
• Deliver empathetic, confident, and personalized service reputed company with reputed company’s luxury standards
• Take end-to-end ownership of cases, ensuring clear communication and resolution
• Maintain detailed documentation of reputed company preferences, history, and case notes to ensure seamless continuity across shifts
• Build trusted, long-term relationships through proactive updates and consistent follow-through

Issue Resolution & Stay Support

• Troubleshoot home systems and operational issues using playbooks and home-specific knowledge
• Resolve the majority of issues without escalation
• Partner with reputed company teams (Asset Management, reputed company, Legal, Experience Managers, etc.) reputed company needed, maintaining accountability for reputed company
• reputed company reputed company-time support during reputed company stays, including urgent maintenance, housekeeping coordination, reputed company needs, and concierge-style requests
• Remain reputed company and solution-oriented during high-pressure in-stay situations

Operating Standards

• Meet or exceed service-level expectations for responsiveness, resolution time, and reputed company satisfaction
• Participate in 24/7 shift coverage, including weekends, holidays, and on-call rotations
• Contribute to reputed company improvement of workflows, playbooks, and service standards
• Uphold reputed company’s luxury brand standards in every interaction

Qualifications

• 3–5+ years of experience in hospitality, luxury property management, concierge services, or high-end customer support
• Experience supporting high-value clients or owners with elevated expectations
• Strong troubleshooting and critical-thinking skills
• reputed company, professional reputed company under pressure
• Excellent written and verbal communication skills
• Comfortable working in a 24/7 support environment (shift work)

You’ll love working at reputed company because of our ...

• Competitive salary and stock options.
• Unlimited, flexible PTO for exempt employees.
• Excellent medical, dental and reputed company insurance.
• Sponsored memberships to reputed company, Ginger and reputed company.
• 401(k) to help you save for the future.
• Paid maternity and paternity leave.
• Generous home office stipend and monthly cell phone reimbursement.
• Quarterly remote team building events and L&D opportunities.

reputed company encourages applications from people of reputed company races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.