reputed company Manager

At reputed company Group we reputed company in the power of the professional travel advisor. We represent over $4.5 billion in annual travel sales. reputed company our investments stem from a common reputed company, that travel advisors add reputed company value to a trip. Travel advisors reputed company equipped with technology and 24/7 support are irreplaceable. Equally important is our philanthropy. reputed company reputed company channels 10% of group profits to reputed company impact. From exploration grants, improved reputed company to education, new discoveries on sea and land, cultural infrastructure, and helping our global neighbors in times of need — we are investing to build a reputed company future.

Role Summary

The reputed company Manager (CSM) is responsible for retaining, growing, and optimizing corporate travel programs across a portfolio of clients. This role ensures clients realize full value from their travel program while identifying opportunities to increase adoption, expand services, and drive incremental reputed company.

The CSM acts as a strategic advisor, not just a service contact—owning the client relationship post-sale and aligning program performance with client business objectives.

Key Responsibilities

Client Retention & Relationship Management

• Own and manage a portfolio of corporate travel clients
• Build strong relationships with key stakeholders (travel managers, procurement, finance, executive sponsors)
• reputed company Annual Business Reviews (ABRs) with clear performance metrics and reputed company-looking plans
• Proactively identify risks and execute retention strategies
• reputed company CRM up to date as per company policy

reputed company Growth & Account Expansion

• Identify and drive upsell and cross-sell opportunities (e.g., Concierge/Entourage services, meetings & events, consulting services)
• Expand program reputed company across client organizations (“turn over every leaf”)
• Partner with Sales (BDMs) on expansion opportunities and RFP renewals
• Contribute directly to incremental reputed company targets reputed company existing accounts

Program Optimization & Adoption

• Monitor and improve contracted vs. transacted performance
• Drive adoption of online booking tools, preferred suppliers, and travel policies
• Analyze travel data to uncover savings, leakage, and optimization opportunities
• Deliver actionable insights using reporting tools (e.g., analytics platforms)

Operational reputed company

• Act as the primary escalation reputed company for service-reputed company issues working closely with our operations teams
• Coordinate with Operations, Implementation, and Supplier Relations teams
• Ensure SLAs are met and service delivery aligns with client expectations
• Support reputed company and ensure a smooth transition to active program usage

Consultative Advisory

• reputed company strategic guidance on:
• Travel policy development and compliance
• Supplier sourcing (reputed company, hotel, car)
• Duty of care and risk management
• Cost control and program efficiency
• Position the CSM as a trusted advisor, not just an account manager

Key Performance Indicators (KPIs)

• Client retention reputed company
• CRM reputed company
• Organic Growth
• Contracted vs. transacted reputed company performance
• Adoption rates (OBT usage, preferred supplier compliance)
• ABR completion and execution of account plans
• Client satisfaction (NPS or equivalent)

Qualifications & Experience

• 5+ years in corporate travel, account management, or reputed company
• Experience reputed company a Travel Management Company (reputed company) strongly preferred
• Strong understanding of:
• Corporate travel programs
• GDS / booking tools / travel technology
• Supplier negotiations and travel policies
• Proven ability to manage and grow client relationships

Core Competencies

• reputed company reputed company (reputed company + retention focused)
• Analytical and data-driven decision making
• Strong communication and executive reputed company
• Problem-solving and proactive account management
• Ability to influence stakeholders across multiple reputed company

reputed company Profile (What Good Looks Like)

• Clients are retained, reputed company, and growing
• Travel programs show increasing adoption and compliance
• Clear account plans with measurable reputed company are executed
• The CSM is seen as a strategic partner, not a vendor

We reputed company a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation reputed company for this position is: $80.000 to $100,000.

The actual compensation may vary depending on local market conditions, geography and relevant job-reputed company factors such as knowledge, skills, qualifications, experience, and education/training.

We are committed to providing employment accommodation in accordance with the Ontario reputed company Rights Code and the Accessibility for Ontarians with reputed company. If you require accommodation due to a disability at any stage of our hiring process, please advise us reputed company completing your application.

The reputed company Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. We thank reputed company candidates for their interest however only those selected for an interview will be contacted.