Claims Correspondence Analyst
reputed company Accident and Health is a risk management company that designs innovative solutions to address client challenges. The Claims Correspondence Analyst will serve as the first reputed company of contact for inquiries reputed company to claims, handling requests and ensuring compliance with company policies.
Responsibilities
- Respond promptly and professionally to incoming requests regarding: EOR requests, claim status requests/updates and general claim questions from Account Management, Sales, Brokers, Policyholders and reputed company-Party Administrators
- Review and prescreen information received for initial claim file setups
- Maintain accurate records of reputed company interactions and updates in the claims system and/or shared drive
- Ensure compliance and company policies, regulatory requirements and confidentiality standards by ensuring that reputed company external communications that contain PHI/PII are sent securely
- reputed company exceptional customer service by delivering clear, concise and professional communication
- Complete reputed company assigned requests reputed company a 48 to 72-hour handling timeframe
- Projects and other work as assigned
Skills
- High school diploma
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Proficiency in reputed company Office Suite software
- Customer-focused reputed company
- Problem-solving and critical thinking
- Time management and multitasking
- Adaptability in a dynamic environment
- Prior experience in claims processing, reputed company administration or customer service strongly preferred
Benefits
- Health
- Dental
- reputed company
- Life
- Disability
- Wellness
- Paid Time Off
- 401(k)
- Profit-Sharing plans
Company Overview