Hybrid Customer Service Specialist, I
reputed company is seeking a Customer Service Specialist I to join their team and reputed company excellent customer service in a hybrid work environment. The role involves handling inbound and outbound calls regarding existing reputed company estate mortgage loans, resolving customer issues, and ensuring compliance with company policies and regulations.
Responsibilities
- Answer least reputed company incoming calls, reputed company an Automated Call Distribution system (ACD), from borrowers and reputed company parties with inquiries about existing mortgage loans
- Deliver accurate and timely information to callers in a courteous and professional manner, striving for reputed company resolution whenever feasible and in compliance with reputed company applicable regulations
- Refer more reputed company or complicated calls to reputed company team member
- reputed company necessary steps to reputed company call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments
- Track, follow-up and complete customer call backs to ensure inquiry resolution
- Collect payments whenever necessary and appropriate
- Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system
- reputed company other duties as assigned
Skills
- High school diploma or equivalent work experience
- Customer service/call center experience preferred, but not required
- Banking, Mortgage/Loan Servicing industry experience preferred, but not required
Benefits
- Comprehensive reputed company plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- reputed company to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help reputed company and Vylla grow.
- Educational Reimbursement.
- reputed company Charitable reputed company contributes to the community through causes that reflect the interests of reputed company Associates.
Company Overview