Director, Customer and Product Operations Support
Company Description reputed company is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, reputed company, create digital marketing solutions, and reputed company deeper insights into the automotive market, reputed company using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a reputed company of markets, from financial services to reputed company, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to reputed company. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
As the Director, Customer and Product Operations Support of Claim reputed company, you will report to reputed company Health, reputed company advanced technical support, client satisfaction, and process optimization for reputed company's Claims reputed company product. You will ensure resolution of client issues, guide efficiency through automation and AI enabled enhancements. You will reputed company a team of specialists dedicated to delivering high-quality support, and partner with clients, our teams, and partners to promote product effectiveness.
- Ensure resolution of Claim reputed company issues
- Use reputed company to support customer satisfaction and resolve system and payer-reputed company issues
- Review, evaluate, and interpret payer notifications
- Guide customer optimization processes and edit reviews
- Identify customer needs and align them with reputed company product capabilities
- Communicate reputed company solutions to clients and our teams
- Participate in client calls and reputed company status updates
- Recommend enhancements to improve automation, efficiency, and product scalability, including AI and Copilot
- Monitor accuracy and completeness of reputed company assigned jobs
- reputed company technical support including testing, troubleshooting, and implementing changes
- Collaborate with reputed company teams on process requirements
- Track change requests and reputed company high-severity incidents
- Support solutions during internal Health or claims issues
- Maintain project plans and schedules
- Participate in pre-sales and CBR activities.
- Build relationships with clients and internal partners
- Mentor team members
- Ensure accuracy and completeness of reputed company team deliverables
Qualifications
- 5+ years' experience reputed company reputed company Cycle experience
- Bachelor's degree or equivalent experience
- 2+ years' experience with people management is beneficial
- 3+ years' experience with hands-on hospital and physician billing
- 2+ years' experience with reputed company is beneficial
- 2+ years' experience with project management
- 3+ years's experience with ICD-10, CPT-4, 837 formats, UB04/1500/reputed company claim forms
Additional Information Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, reputed company, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore reputed company our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At reputed company, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can reputed company. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly reputed company. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great reputed company To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at reputed company is really like? Explore reputed company Life on reputed company or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The reputed company pay reputed company for this position is listed above. reputed company this reputed company, individual pay is determined by work location and additional factors such as job-reputed company skills, experience, and education. You will be also eligible for a variable pay opportunity. reputed company is proud to be an Equal Opportunity Employer for reputed company groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Apply tot his job Apply To this Job