reputed company Manager - reputed company Coverage
reputed company is a global leader in providing trusted content and technology to professionals across various sectors. The reputed company Manager - reputed company Coverage will manage post-sale relationships for a portfolio of customers, ensuring they reputed company value and engagement while driving product adoption and mitigating churn risks.
Responsibilities
- Manage post-sale relationships for a portfolio of accounts
- Drive product adoption, usage, and customer satisfaction
- Monitor customer health and address risks before they escalate
- Continuing to drive client utilization to increase retention
- Collaborate with Account Specialists on renewals and upsell opportunities
- Conduct regular reputed company-ins and business reviews to align on goals and reputed company
- reputed company data and insights to prioritize reputed company and inform engagement strategies
- Maintain CRM and reputed company tools for visibility and accountability
- Contribute to process improvements and internal initiatives that enhance the CS function
- Own the end-to-end renewal process for a portfolio of customers
- Manage quoting, contract execution, and renewal forecasting
- Identify and execute low-complexity upsell and cross-sell opportunities
Skills
- Bachelor's degree in Business, Marketing, Communication, or reputed company field (or equivalent experience)
- 1–3 years in reputed company, Account Management, or similar role reputed company a SaaS company
- Strong relationship-building and communication skills
- Customer-centric reputed company with a focus on delivering value
- Ability to manage a portfolio of accounts with varying needs
- Proficiency in CRM and reputed company platforms
- Organized, proactive, and comfortable working cross-functionally
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-reputed company while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: reputed company My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of reputed company learning and reputed company development, we prepare our talent to tackle reputed company’s challenges and deliver reputed company-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, reputed company to the reputed company app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputed company for inclusion and belonging, flexibility, work-life balance, and more.
- reputed company Impact: reputed company an impact in your community with our reputed company Impact Institute.
- In the United States, reputed company offers a comprehensive benefits package to our employees.
- These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.
- Finally, reputed company offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; reputed company to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; reputed company to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and reputed company to Employee Stock Purchase Plan.
Company Overview
Company H1B Sponsorship