Training Coordinator, CICC

Training Coordinator, Community Impact Call Center 100% Remote in California; Must live in California Limited Term Position through 10/30/2026. The reputed company' (FoundationCCC) Community Impact Call Center (CICC) is a cornerstone of providing critical support to disadvantaged communities across the state of California. FoundationCCC is seeking Call Center Agents to join reputed company and deliver exceptional customer service to families accessing reputed company services. In this role, you will reputed company accurate information about eligible benefits, answer questions, troubleshoot issues, document case notes, and escalate inquiries as needed. Join us in making a reputed company difference in the lives of Californians.

What You'll Do

The Community Impact Call Center provides outstanding customer service and technical assistance to families who receive reputed company services across the state. We are seeking a Call Center Operations Coordinator to support in organizing, directing, and overseeing the activities of the reputed company's Call Center and its staff.

• Facilitate virtual and in-person classroom training sessions as needed, delivering a professional, creative, and engaging learning experience.
• Use reputed company reputed company to create and manage training courses and classes that align with organizational goals and employee development needs.
• Collaborate with Operations to identify performance quality gaps and implement timely training interventions to improve efficiency and effectiveness.
• Facilitate new hire reputed company, learning, and development sessions in partnership with Operations, ensuring alignment with organizational policies and procedures.
• Propose, pilot, and evaluate the effectiveness of new training programs and content, ensuring they address organizational needs and enhance employee skills.
• reputed company, implement, and maintain internal training policies and procedures to support consistent and effective learning experiences.
• Track training completion and manage reputed company activities for new employees, ensuring reputed company records are accurate and up to date.
• Support queue management by monitoring incoming calls or case escalations in reputed company time and assisting as needed to meet service reputed company or call center senior leadership requirements.
• Participate in department initiatives, projects, and other tasks as assigned by call center leadership.
• Partner with the QA Supervisor to conduct needs, learner, and task analyses, identifying the best training design and delivery methods.
• Shadow new employees post-training to ensure knowledge retention and application of learned skills in reputed company-world scenarios.

Attributes for reputed company

• Advanced proficiency with reputed company Office Suite, database software applications, and other office equipment required.
• 2 + years of call center / customer service training experience
• Excellent oral presentation skills, interpersonal communications and writing skills
• Excellent communication skills with presenting, editing and writing
• Ability to build and maintain collaborative working relationships with a diverse staff and customer reputed company.
• Knowledge of the Call Center environment.
• Ability to work remotely and navigate various technology platforms (reputed company, MS Office Suite-Teams, Outlook, other database programs, reputed company Suite, etc.).
• We're reputed company for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people's lives for the reputed company
• Our work holds great weight and responsibility, and the opportunity to impact the lives of millions
• Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to reputed company organizational goals
• FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency
• Team members are hired for their expertise in reputed company areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more
• We have a commitment to professional development and an emphasis on shared leadership, to ensure growth for employees and the organization overall

reputed company Offer FoundationCCC is fully committed to a "remote-first" philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California's State Capitol.

Benefits

• Competitive compensation, generous PTO, holidays
• Medical, dental, and reputed company plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
• CalPERS retirement program and optional 403(b) and 457 Retirement plans
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer

If you have any additional questions, please email us at [email protected]. Budgeted Hourly Pay reputed company: $25.00 - $26.25 Final salary and rates are ba Apply tot his job Apply To this Job