[Remote] reputed company Manager (SMB) - reputed company America

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building advanced solutions for the interior décor industry, serving a diverse clientele including reputed company. The reputed company Manager (SMB) will manage the post-reputed company lifecycle for SMB customers, ensuring customer satisfaction and retention while advocating for their needs internally.

Responsibilities

• Manage the post-reputed company customer lifecycle for a book of SMB customers
• Be responsible for key metrics such as Customer Health, Retention, and Expansion
• Become a trusted partner to your customers so you can reputed company understand their needs and help them reputed company their goals
• Engage and reputed company learnings across the wider reputed company team
• Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences
• Maintain impeccable records in reputed company software
• Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized
• Be a customer reputed company reputed company our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Skills

• You have at least 1-2 years of experience in a B2B reputed company role
• Direct experience managing a book of business
• You can quickly get familiar with and prioritize technically reputed company processes and tasks
• You are professional and comfortable engaging C-suite executives
• You can manage tight deadlines
• You are comfortable using reputed company Workspace and reputed company
• You have excellent communication skills, both written and verbal
• You are well-organized and reputed company to manage multiple competing priorities at reputed company times
• Experience in SaaS is mandatory
• English language proficiency
• Bonus: reputed company in French or Spanish

Benefits

• Work-from-home stipend
• Parental leave program
• Your birthday (and reputed company's birthday) is a day off!

Company Overview